Summit Front Desk Assistant Manager

Boyne Resorts•Big Sky Meadow Village, MT

5h•Onsite

About The Position

Big Sky Resort is seeking an Assistant Front Desk Manager at the Summit Hotel. This role is for a driven self-starter who enjoys creating transformational guest experiences and providing exceptional personalized service with a heartfelt greeting. The Assistant Manager supports, supervises, and trains the Front Desk team to meet these expectations. The ideal candidate is detail-oriented, well-spoken, and customer service driven. This position involves supporting the Front Desk Manager and team in maintaining and improving lodging operations, and fulfilling the manager role in the manager's absence.

Requirements

High School Diploma or equivalent
Current Big Sky Resort employee in good standing
Computer literate and proficient with Microsoft Office Suite
Great communication skills

Nice To Haves

Hotel Front Desk or Front of the House experience is preferred
Previous leadership or supervisory role is appreciated

Responsibilities

Lead by example by communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
Creating a positive and productive work environment by holding staff accountable, counsel and discipline in a productive manner, as needed
Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
Thinking outside the box to own and solve guest stay areas of opportunity
Going above and beyond to recover any service opportunities and exceed guest expectations
Maintaining proper record keeping for guest accounts
Being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
Encourage and train staff to provide the highest level of service to all guests
Hosting and welcoming guests with a friendly and sincere demeanor
Assisting with guest check-in and out process, as well as folios, invoicing and billing
Willing to work holidays, weekends, and to have a rotating schedule
Keeping track and ordering inventory as needed
Being the point of contact for all group information