Front Desk Assistant Manager

Legacy Resort•Baxter, MN

2h•Onsite

About The Position

Cragun's Resort on beautiful Gull Lake is seeking an energetic and customer service-oriented Assistant Front Desk Manager! This role provides day-to-day oversight of Front Desk operations and supervises staff to ensure a consistently high level of guest service. A high performer in this role loves and can deliver upon extraordinary customer service and has vision to launch our Guest Services and Concierge offerings to new heights.

Requirements

Strong leadership and motivational skills
Organized, personable, and enthusiastic
Enjoys working with people of all ages (both domestic and international staff)
Knowledge of office equipment and systems
Ability to multitask in a fast-paced environment
Commitment to customer service and employee relations
Must be at least 18 years of age
Flexible schedule availability

Nice To Haves

Previous supervisory or front desk experience

Responsibilities

Development and leadership of the concierge service, including: establishing service standards, creating resources, training team members, and more
Assist with hiring, training, coaching, and ongoing supervision of front desk staff
Provide outstanding guest service and oversee efficient and accurate registration and billing
Review staff shift checklists for accountability
Ensure compliance with policies, procedures, and service standards
Enforce attendance, uniform, and appearance standards
Operate front office computer systems, reporting, and troubleshooting
Monitor VIP guests and special requests
Maintain timely follow-up in ALICE for guest and staff communication
Monitor lobby activity to ensure guests are acknowledge and assisted timely
Perform other related duties as assigned