Summer Student Administrative Assistant
About The Position
The Edmonton Humane Society (EHS) has been serving Edmonton and area since 1907, dedicated to helping people and pets thrive, together. As a leader in animal welfare, we go beyond sheltering homeless animals — shaping a community that values the human-animal bond through advocacy, education and accessible support services. Our mission is to enrich the lives of people and companion animals through sheltering animals in need, supporting pet guardians, engaging with our community and inspiring compassion. Guided by our values of compassion, trust, improvement, results, inclusivity and teamwork, we work toward a more humane and connected community for all. The Summer Student, Community Engagement Administrative Assistant provides key administrative support to the Community Engagement team, with a primary focus on volunteer intake and recruitment. This role supports daily operations by responding to phone, email, and in-person inquiries, tracking volunteer hours, and maintaining schedules within the volunteer management system to ensure accurate and efficient coordination of EHS volunteers.
Requirements
- High School Diploma required.
- Currently enrolled in, or completion of, post-secondary education in Administration, Office Management, Non-Profit Studies, or a related field is considered an asset.
- Some experience in administrative, customer service, or volunteer-related roles is an asset
- Experience in a fast-paced or public-facing environment is preferred
- Familiarity with databases or volunteer management systems (e.g., Rosterfy) is an asset
- Experience in a non-profit or community-based setting is considered an asset
- A strong interest in supporting volunteers while contributing to positive animal welfare outcomes.
- Strong organizational and communication skills.
- Ability to work collaboratively in a team-oriented environment.
- Willingness to learn and grow within a community engagement setting.
- An interest in gaining hands-on experience in volunteer program operations is also important.
Responsibilities
- Review and process new and incomplete volunteer applications using the volunteer database (Rosterfy)
- Respond to volunteer inquiries via phone, email, and in person
- Assist volunteers with logging hours and registering for shifts
- Prepare onboarding packages for new volunteers
- Track attendance, including missed commitments and excused absences
- Conduct interviews for applicable volunteer roles
- Provide general administrative and office support
- Assist in creating and distributing volunteer communications
- Generate basic reports and track volunteer data for the department
- Support coordination of internal and external events
- Perform other related duties as required
Benefits
- Meaningful work that makes a tangible impact in our community
- Supportive leadership and a collaborative, inclusive culture
- Opportunities for growth, learning, and professional development
- A strong focus on employee well-being and work–life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
