Summer Mountain Ambassador - Summer 2026

Sunshine Village Corporation•Banff, AB

10d•Onsite

About The Position

The Summer Mountain Ambassador is a highly visible, guest-facing role responsible for showcasing the highlights of the resort to guests and partners. This position delivers outstanding brand representation in an energetic and professional manner. It also serves as the face of the General & Executive Offices while assisting with groups and events at the Resort. The role reports to the Reception & Group Services Supervisor, collaborates with all departments, and supports the VP Sales & Marketing, under the guidance of other senior personnel in Sales and Marketing.

Requirements

Positive, mature, and professional attitude.
Outgoing, energetic, social, and creative personality.
Must be organized, take initiative, and be able to work independently and collaboratively.
Prepared to work flexible schedules, including evenings, weekends, holidays, and extended hours.
Maintain composure under pressure, demonstrate patience and effective time management.
Proficient communication skills in English, written and verbal.
Ability to maintain confidentiality.
Uphold professionalism while representing the company on and off duty.
Effectively provide support and assistance to coworkers and a variety of guests, including children.
Attend and actively participate in meetings and training inside and outside of the department.
Must be neat, alert, punctual and dependable.
Must always maintain professional conduct when in uniform, and when acting as a company representative.
Must be able to lift up to 50lbs.
Prepared to work outdoors in all weather conditions.
Must always be of sound mind, exhibit good judgment, and report to work fit for duty.
Adhere to high standards of professionalism and confidentiality.
Valid AB driver’s license and a clean driving record.

Nice To Haves

Post-secondary education in business.
Advanced knowledge of Microsoft Office programs (e.g., Outlook, Excel, Teams, SharePoint).

Responsibilities

Interacting with guests, staff and the public with enthusiasm and authenticity.
Keeping up to date on all Sunshine Village and industry news.
Adhering to and communicating company initiatives, policies, and procedures.
Collecting and organizing information and requirements for potential and upcoming initiatives, ensuring critical path components are maintained.
Managing and overseeing all processes, correspondence, and appointments at the Reception desk.
Handling the issuance and tracking of Contra, Contractor, and Complimentary Tickets.
Performing a broad range of administrative duties, answering calls, transcribing voicemails, responding to emails, and maintaining various logs, statistics, reports.
Supporting and collaborating with the Group Coordinator by preparing tickets, vouchers, and facilitate the "meet and greet" process, reviewing itineraries and serving as a knowledgeable Resort guide.
Ensuring accurate and timely documentation of meetings, schedules, reports, incident reporting, and health and safety hazard assessments.
Completing end-of-day system procedures, including nightly processing.
Other duties may be requested and assigned periodically.