Guest Ambassador (Summer 2026)

Churchill Downs Incorporated

2d•Onsite

About The Position

The Ambassador serves as a frontline representative of the racetrack during live racing events, providing exceptional customer service and ensuring a welcoming, safe, and enjoyable experience for all guests. This role is responsible for greeting patrons, offering information and assistance, supporting crowd flow, and promoting a positive atmosphere that reflects the professionalism and excitement of live racing. This is a seasonal position for the Summer race meet at Colonial Downs.

Requirements

Strong customer service and interpersonal skills
Ability to communicate clearly and professionally with a diverse guest population
Ability to remain calm, courteous, and solution-oriented in high-volume or fast-paced environments
Strong situational awareness and attention to detail
Ability to follow instructions, policies, and safety procedures consistently
Team-oriented mindset with a willingness to assist across departments
Ability to stand and walk for extended periods and work outdoors in varying weather conditions
High school diploma or equivalent preferred
Previous experience in customer service, hospitality, sports, entertainment, or event operations preferred
Must be able to obtain and maintain a Virginia Racing Commission license

Nice To Haves

Prior experience in a racetrack, casino, sports venue, or large event environment is a plus, but not required

Responsibilities

Greet guests upon arrival and throughout the facility in a friendly, professional, and courteous manner.
Provide accurate information regarding racing schedules, seating areas, wagering locations, amenities, restrooms, concessions, and special events.
Assist guests with wayfinding and crowd flow, including directing foot traffic during peak attendance periods.
Serve as a visible point of contact for guest questions, concerns, or minor issues and escalate matters to management or security as appropriate.
Promote responsible guest behavior and assist with enforcing racetrack rules and policies in a professional manner.
Support accessibility needs and provide assistance to guests with disabilities or special accommodations.
Assist during special events, promotions, and high-profile race days as assigned.
Monitor guest areas for cleanliness, safety, and overall presentation, reporting concerns promptly.
Maintain a polished appearance and professional demeanor at all times while on duty.
Perform other related duties as assigned.