Guest Experience Ambassador

NEXDINE Hospitality•Fort Wayne, IN

1d•Onsite

About The Position

The Guest Experience Ambassador at NEXDINE Hospitality is responsible for providing a best-in-class dining experience to residents, colleagues, and guests. This role involves ensuring exemplary service, engaging with residents to obtain food and beverage orders, articulating daily menu offerings, and ensuring overall satisfaction. Key tasks include leading food and beverage service, explaining menu items, communicating customer service issues to supervisors, checking dietary requirements, assisting with meal period set-up and breakdown, stocking service areas, and performing cleaning duties. The ambassador may also support culinary staff and is expected to provide excellent customer service by being attentive, approachable, and greeting and thanking customers. NEXDINE Hospitality provides dining, hospitality, fitness center, and facility management services to various clients nationwide, including businesses, independent schools, higher education, senior living, and hospitals.

Requirements

High school diploma or equivalent
Previous experience in food service
Previous customer service experience

Responsibilities

Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Ensure residents are satisfied with all aspects of service.
Communicate with direct supervisor on any customer service issues.
Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
Assist with set-up/breakdown of all scheduled meal periods.
Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
May wash pots, pans, dishes, utensils, or other cooking equipment.
May assist in supporting culinary staff at numerous stations as directed.
Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
May perform other duties and responsibilities as assigned.