Summer Associate Internship (Program Manager/Experience Owner)

Navy Federal Credit Union•Pensacola, FL

5h•$26 - $47•Onsite

About The Position

Join the Digital Payments team as a Summer Associate, Program Manager/Experience Owner, and gain hands-on experience supporting meaningful initiatives across payment and money movement products. You will work alongside experienced team members to help solve business problems, improve processes and experiences, and support the delivery of solutions that help members move and manage their money. This opportunity provides exposure to how ideas progress from initial discovery and analysis through planning, solution development, testing, implementation, and ongoing improvement within a complex financial services and technology environment. The Digital Payments team supports the execution and advancement of strategic initiatives across a diverse portfolio of payment and money movement solutions. Our work may involve platforms and services such as: ACH Payments, Debit and prepaid cards, Wire Transfers, Real-time payments and FedNow, Payments Hub, Zelle, Global Transfers, Treasury Management Services, Cashier’s Checks, and other payment modernization initiatives. The team partners across business, technology, operations, fraud, compliance, risk, product management, experience management, vendor management, and support organizations. Together, these groups help define business needs, coordinate delivery, manage risks and dependencies, improve the member experience, and support successful implementation of payment capabilities. Payments are central to the member experience, giving our members secure, convenient access to move and manage their money when and where they need it. Our Digital Payments team connects people, businesses, financial institutions, technology platforms, and operational processes to delivery highly personalized, scalable, and secure money-movement experiences. As a Digital Payments Summer Associate, you collaborate with team members to address and support critical payment services and modernization efforts. You will gain exposure to both strategic planning and detailed execution while learning how complex ideas are transformed into practical solutions that improve the member experience. The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.

Requirements

Are currently pursuing an undergraduate degree
Enjoy understanding how products, systems, and processes work
Are interested in how money moves through financial institutions
Like solving problems and working through complex information
Are naturally curious and comfortable asking thoughtful questions
Can organize work, manage multiple priorities, and meet deadlines
Communicate ideas clearly in writing and conversation
Enjoy collaborating with people who bring different skills and perspectives
Are comfortable learning new technologies and tools
Can analyze information and develop practical recommendations
Take ownership of your work and bring forward new ideas
Want meaningful professional experience and the opportunity to contribute to real business outcomes

Nice To Haves

Experience in Program and Project Management
Experience in Business and Functional analysis
Experience in Digital Payments and Financial Technology
Experience in Product and Experience Management
Experience in Process Mapping and Improvement
Experience in Agile Delivery
Experience in Data Analysis and Dashboard Development
Experience in Requirements Gathering and Documentation
Experience in Testing and Implementation Readiness
Experience in Risk, Issue, and Dependency Management
Experience in Stakeholder Engagement
Experience in Research and Recommendation Development
Experience in Cross Functional Collaboration

Responsibilities

Mapping a Current and Future-State Process: Document how a payment process works today, identify pain points, risks, manual activities, and dependencies, and help develop a future-state process that supports a more efficient experience.
Building a Product or Program Dashboard: Develop a dashboard or reporting approach that helps the team understand product performance, delivery progress, risks, operational trends, or other relevant program information.
Supporting a Payment Modernization Initiative: Assist with requirements, planning, stakeholder coordination, risk management, testing readiness, implementation preparation, or another defined component of a payment modernization effort.
Exploring an Emerging Technology Opportunity: Research how artificial intelligence, automation, real-time processing, or another emerging technology could improve a payment process, employee workflow, or member experience.
Solving an Operational or Business Problem: Evaluate a process that is manual, complicated, time-consuming, or difficult to track. Develop practical recommendations that improve efficiency, transparency, controls, or stakeholder alignment.
Designing or Enhancing a Payment Capability: Start with a member, employee, operational, or business need and help translate that need into requirements, experience considerations, process flows, and a potential solution.
Supporting the planning, coordination, and execution of a Digital Payments initiative or defined workstream
Working with business, technology, operations, product, experience, risk, compliance, and vendor partners to understand needs and challenges
Helping gather, analyze, and document business and functional requirement
Analyzing business processes and identifying opportunities to make them simpler, faster, and more effective
Mapping current-state and future-state processes, systems, or member experiences
Assisting with the tracking of milestones, deliverables, risks, issues, dependencies, decisions, and action items
Participating in Agile ceremonies, planning sessions, working sessions, brainstorming, and solution-design discussions
Using data, research, and stakeholder feedback to develop insights and recommendations
Supporting testing, implementation planning, operational readiness, and change activities
Developing dashboards, presentations, process maps, status updates, and other materials used to communicate progress and recommendations
Researching payment technologies, industry developments, emerging capabilities, or opportunities for process improvement
Presenting findings and recommendations clearly to team members, stakeholders, and leaders
Learning how a large organization manages payment programs, technology delivery, operations, risk, and organizational change
Perform other related duties assigned