Suites Coordinator- Smoothie King

ASM Global•New Orleans, LA

5d•Onsite

About The Position

The Suites Coordinator is responsible for ensuring an excellent game day experience for Suite Owners/Administrators by coordinating information and providing detailed knowledge of menus, company policies, practices, and operations. This role involves managing suite owner information confidentially, handling inquiries professionally, and efficiently processing orders and reports. The coordinator must also be adept at upselling, finalizing billing, and maintaining the suites office. This position requires strong customer service, communication, and problem-solving skills, with the ability to work independently in a fast-paced, multi-tasking environment. The coordinator will interact frequently with company executives and external personnel, maintaining positive public relations. Efficiency and accuracy in data entry, including typing at 40 wpm, are essential. The role may also require assistance in various areas during emergency situations and involves maintaining office supplies and equipment. Other duties and projects may be assigned.

Requirements

Customer service and communication skills
Fast-paced problem-solving skills
Ability to build buyer/seller relationships
Personable, proactive, and self-motivated
Organized and ability to jump from task to task and prioritize as needed
Ability to work under pressure and meet deadlines
Able to adapt to change quickly
Punctual and dependable
Ability to read and maintain information
Ability to perform simple mathematical calculations
Ability to speak, read, write and understand English
Able to move fast and act on assigned duties
Maintain personal hygiene and a well-groomed appearance standard
Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time
Finger, hand, and wrist dexterity
1-3 years of administrative assistant experience required
Excellent organizational, written and verbal communication and interpersonal skills
Strong proficiency in Word, Excel and PowerPoint required
Ability to learn and apply varied computer programs
Knowledge and experience working with a POS system
High School Diploma required
Complete company-wide safety training and additional job specific safety training

Nice To Haves

Associate degree preferred

Responsibilities

Work closely with Suite Owners/Administrators to coordinate information and ensure an excellent game day experience.
Answer calls and emails in a timely manner.
Provide Suite Owners/Administrators with comprehensive information on menus, company policies, practices, and operations.
Update and maintain Quest.
Maintain Suite Owner information in a confidential manner.
Handle inquiries, requests, and present information in a professional manner.
Explain and answer questions about menu items, specials, company policies, and operations in detail.
Quickly and efficiently enter orders into Quest.
Pull and produce appropriate reports for back of the house and front of the house on a daily basis.
Upsell in a professional manner.
Finalize any billing inquiries.
Compile information using various sources, organize reports, perform calculations, and make necessary updates.
Independently respond to inquiries, verbally or in writing.
Work independently in a multi-tasking customer service setting.
Maintain positive public relations with inter-departmental and outside contacts.
Prioritize work to meet deadlines with minimal guidance.
Be efficient and accurate with data entry.
Type 40 wpm with accuracy.
Assist in various areas during emergency situations.
Maintain the Suites office, its equipment, and supplies.
Perform other duties and projects as assigned.
Follow and encourage your team and follow all safety policies and procedures.
Report all safety incidents into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.