SUD Quality Program Evaluator

Valle del Sol•Phoenix, AZ

About The Position

The SUD Quality Program Evaluator supports the quality, effectiveness, and continuous improvement of Valle del Sol’s Substance Use Disorder (SUD) programs through program evaluation, performance measurement, grant oversight, and data analysis. Working with program leadership and clinical teams, the Evaluator reviews quality indicators, documentation completeness, service utilization, patient engagement, and treatment outcomes to identify performance gaps and recommend improvements. The position uses a data-driven, strengths-based, trauma-informed, culturally responsive, recovery-oriented, and patient-centered approach to support evidence-informed decisions, accountability, and measurable outcomes. The role coordinates evaluation and performance monitoring for assigned grants, monitors work plans, milestones, and deliverables, and prepares organizational and funder reports, including SAMHSA and GPRA reporting when applicable. It collects, validates, manages, analyzes, and maintains program and grant data; develops dashboards, monitoring tools, and evaluation reports; assesses implementation of established evidence-based practices; and supports grant monitoring visits, audits, and program reviews. The Evaluator collaborates with clinical and operational leaders on quality improvement plans, provides staff training and technical assistance, and communicates findings and progress to relevant stakeholders. Clinical questions requiring judgment are referred to qualified clinical leadership; the Evaluator does not independently make treatment or placement decisions. The position may operate in clinical, office, or community settings, including clinics, administrative offices, outreach locations, client homes, partner agencies, and community sites. Employees may interact with individuals experiencing behavioral health challenges, emotional distress, or complex social needs. Standard safety precautions and PPE may be required as applicable. Schedules may vary with program needs and may include evenings or weekends; local travel between Valle del Sol sites or community locations may be required. The position involves typical movement such as sitting, standing, walking, bending, and reaching, operating computers and other standard equipment, and lifting or moving materials or equipment up to 25 pounds, with reasonable accommodations as applicable. Employees must protect confidential information in accordance with HIPAA, 42 CFR Part 2, and organizational policies, and comply with applicable safety, quality, ethical, regulatory, credentialing, screening, immunization, and training requirements. The position supports Valle del Sol’s mission and commitment to culturally responsive care.

Requirements

Bachelor’s degree in Public Health, Healthcare Administration, Behavioral Health, Social Work, Business Administration, or a related field from an accredited institution.
At least three years of experience in healthcare, behavioral health, program evaluation, quality improvement, data analysis, or grant-funded program management.
Experience collecting, validating, analyzing, and presenting data; monitoring performance measures; and developing reports or recommendations.
Experience using electronic health records, databases, spreadsheets, or comparable reporting systems and collaborating with multidisciplinary teams.
Knowledge of project management principles, program implementation, grant administration, and applicable federal reporting requirements.
Knowledge of SUD treatment services, clinical assessment standards, levels of care, evidence-based practices, and applicable funding requirements.
Knowledge of healthcare, behavioral health, integrated care, and community-based service delivery systems.
Knowledge of program evaluation methodologies, continuous quality improvement, performance measurement, and clinical quality assurance processes.
Ability to collect, validate, analyze, interpret, and present program data to evaluate effectiveness, monitor outcomes, and support data-driven decisions.
Ability to assess clinical documentation, program placement, service utilization, and treatment outcomes to identify quality concerns and improvement opportunities.
Ability to develop and maintain performance dashboards, evaluation reports, quality monitoring tools, and project documentation.
Strong organizational and project management skills, including the ability to manage competing priorities, deadlines, and reporting requirements.
Ability to identify operational and clinical performance gaps, recommend practical solutions, and collaborate with leadership on quality improvement initiatives.
Excellent written, verbal, and interpersonal communication skills, including the ability to work effectively with multidisciplinary teams and external stakeholders.
Ability to maintain confidentiality, exercise sound judgment, and promote culturally responsive, trauma-informed practices.
Proficiency with Microsoft Office Suite, electronic health records, databases, and data management and reporting applications.
Must be at least 18 years of age and authorized to work in the United States.
Must successfully complete required pre-employment and ongoing screenings.
Arizona Level I Fingerprint Clearance Card, or ability to obtain one within five days of hire.
Must maintain applicable organizational and regulatory compliance requirements, which may include required credentials, immunizations and occupational health clearances, TB testing, Hepatitis B screening or declination, required training, and a valid driver’s license and acceptable driving record when driving for company business.

Nice To Haves

Master’s degree in a related field.
Formal training in program evaluation, quality improvement, project management, or data analytics.
Experience with SUD programs, clinical documentation quality review, levels-of-care frameworks, or treatment outcome measures.
Experience with federally funded grants, particularly SAMHSA, including GPRA collection and reporting.
Experience developing dashboards, conducting quality improvement projects, and preparing funder or leadership reports.
PMP, CAPM, Lean Six Sigma, CPHQ, or comparable program evaluation, project management, or quality improvement certification.

Responsibilities

Monitor and evaluate SUD program performance using quality indicators, service utilization, patient engagement, retention, treatment outcomes, and other established measures.
Review clinical documentation and assessment records for completeness, timeliness, consistency, and compliance with documentation standards; refer matters requiring clinical judgment to qualified clinical leadership.
Analyze program placement, level-of-care, and funding alignment data to identify potential inconsistencies for clinical or operational review without independently making treatment or placement decisions.
Develop and maintain performance dashboards, quality monitoring tools, and evaluation reports; interpret trends and present findings to leadership.
Assess program fidelity and implementation of established evidence-based practices against defined program and grant measures.
Coordinate evaluation and performance-monitoring activities for assigned grants, including work plans, timelines, milestones, and required deliverables.
Collect, validate, manage, analyze, and maintain program and grant data, including GPRA and other SAMHSA-required measures when applicable.
Prepare accurate and timely grant, federal, organizational, and stakeholder reports, including performance and outcome analyses.
Monitor grant performance measures and reporting requirements; identify data gaps, compliance risks, and potential barriers to meeting deliverables.
Prepare supporting records and analyses for grant monitoring visits, audits, and program reviews.
Identify significant performance gaps, evaluate alternatives, and recommend practical quality improvement strategies to program leadership.
Collaborate with clinical and operational leaders to develop improvement plans, establish measures of success, and monitor implementation and results.
Coordinate with participating sites, clinical teams, internal departments, and external grant stakeholders to support consistent evaluation and reporting processes.
Provide technical assistance and training to staff on data collection, documentation quality, evaluation tools, and reporting expectations.
Facilitate evaluation and improvement meetings, document decisions and action items, and communicate findings and progress to relevant stakeholders.
Maintain the confidentiality and security of protected information in accordance with HIPAA, 42 CFR Part 2, and Valle del Sol policies.
Follow organizational safety, quality, ethical, and regulatory requirements and complete assigned training.
Support Valle del Sol’s mission and commitment to culturally responsive care; perform other duties as assigned.