Program Quality Evaluator

Global Support and Development•Charlotte, NC

1d•Onsite

About The Position

Global Support and Development (GSD) is seeking an experienced Program Quality Evaluator for an on-site role in Charlotte, North Carolina, with routine domestic and international travel of up to 30%. The position leads the technical design and execution of strategic, programmatic, project, and response evaluations across GSD’s Programs Section. It develops and implements evaluation strategies, data collection, and learning processes across GSD sub-strategies, programs, and projects, and supports the Program Quality and Design Coordinator in designing sustainable external projects with partners and GSD staff. The evaluator leads evaluation design and implementation, including participatory processes with GSD staff and project partners, third-party evaluation procurement and management, qualitative and quantitative research, responsible use of AI, evaluation findings validation, learning agendas, and impact reporting. The role produces briefs, reports, and presentations to support organizational learning and helps co-design preparedness projects with program staff and partners in the Caribbean and Central America. The work is generally performed in an office setting and is mostly sedentary, with occasional movement around the office. The role requires following safety protocols, including using personal protective equipment when required, working a varied schedule as needed to meet deadlines, and traveling—including overnight travel—to meetings and professional events. GSD does not offer sponsorship and accepts applications only from people eligible to work in the United States.

Requirements

At least 12 years of international evaluation experience in response and development settings, including designing, leading, executing, and actioning diverse evaluations across international disaster preparedness, response, and related fields.
At least 10 years successfully managing external evaluation vendor teams in international humanitarian and development settings, including designing and executing scopes of work and contracts, assuring quality and timeliness, and tracking deadlines, scope, and budget.
At least 10 years of proven qualitative and quantitative data collection and analysis experience, with a solid grounding in valid uses of artificial intelligence in evaluation.
At least 8 years of experience designing projects in international disaster management settings.
At least 12 years of experience working in international humanitarian and development settings.
Ability to work independently with minimal support while meeting quality assurance expectations.
Master’s degree in Evaluation, Social Sciences, Research Methods, International Development, Statistics, or a related field.
Strong comprehension of evaluation designs and specialized frameworks, including OECD-DAC evaluation criteria.
Technical proficiency in qualitative and quantitative evaluation methodologies, including experimental and quasi-experimental designs and mixed-methods research.
Proficiency with quantitative data analysis software such as SPSS, Stata, or R, and qualitative analysis software such as NVivo or ATLAS.ti.
Proven ability to design, lead, and execute multi-country, regional, and multi-portfolio evaluations to identify systems change.
Proven ability to build monitoring, evaluation, and learning systems, theories of change, and results frameworks from scratch.
Experience with mobile data collection software such as KoboToolbox or ODK and data visualization tools such as Tableau or Power BI.
Cultural awareness across GSD’s areas of operation—the Caribbean, Central America, and the Pacific—and ability to collaborate with diverse stakeholders and build relationships.
Experience overseeing and assuring the quality of data and information collection, management, and analysis.
Understanding of emergency or disaster response best practices, including safeguarding, protection mainstreaming, beneficiary selection, and project management.
Outstanding written and verbal communication skills, including the ability to present to diverse audiences.
Technical competence in sampling, statistical analysis, and other types of data analysis.
Discernment in handling confidential organizational, partner, and donor activities and communications.
Strong organizational skills and ability to shift tasks rapidly.
Eligible to work in the United States; employment is conditional on valid Employment Authorization Documents.

Nice To Haves

Certification in project management is desired.
Fluency in Spanish is highly desirable.

Responsibilities

Lead the technical design, execution, and synthesis of project, program strategy-level, and response evaluations across GSD focus areas in accordance with GSD quality standards.
Ensure evaluation management action and learning plans are carried out.
Ensure program- and project-level evaluation designs are participatory and inclusive of relevant GSD staff and project partners.
Develop evaluation Terms of Reference and recruit and manage evaluation personnel when evaluations are conducted by third parties.
Lead evaluation implementation as relevant, using qualitative and quantitative data collection and analysis tools aligned with industry standards.
Ensure AI is integrated appropriately and responsibly into program quality evaluations and related work, in accordance with GSD and industry standards.
Support continued operationalization of the GSD Measurement Framework.
Organize and co-facilitate validation of evaluation findings with internal teams, local partners, and institutional stakeholders.
Lead development and execution of the biannual learning agenda in alignment with the organization’s business model and strategic aim.
Develop and deliver evaluation briefs, summary reports, and presentation slide decks to support organizational learning, including at the SLT level.
Lead impact reporting and socialization.
Support the Program Quality and Design Coordinator in co-designing preparedness projects with GSD program staff and partners in the Caribbean and Central America, and lead efficient co-design processes when needed.
Promote responsible stewardship of financial and other resources to maximize benefits for people affected by or at risk from disasters.
Promote and embody GSD’s values of accountability, humility, and integrity.
Foster a culture of excellence and equity, prioritizing inclusion and learning in program quality and performance measurement.
Perform other duties as assigned.