SuccessFactors Case Specialist

Strada•Tallahassee, FL

3d•$49,560 - $92,040•Onsite

About The Position

The SuccessFactors Staffing Case Specialist supports recruitment and talent acquisition activities for State of Florida agencies through the People First program. The position manages and maintains job requisitions in the SuccessFactors Recruiting module, coordinates job postings, assists hiring managers and candidates, and provides customer support throughout the recruitment lifecycle. The role balances system-based transaction work with live phone support in a fast-paced environment. It includes advising hiring managers and agency HR representatives on recruitment processes and system functionality, responding to calls from agency staff and job candidates, documenting interactions, and collaborating with internal teams to resolve complex cases. The specialist is also expected to support peak recruitment priorities, participate in process improvements, and keep current with system and procedural updates. This is a full-time, onsite position in Tallahassee, Florida. The posted salary range is $49,560 to $92,040.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills.
Experience using Microsoft Office tools, including Word and Excel.
Ability to learn and navigate multiple systems efficiently.
Strong organizational skills and attention to detail.
Ability to adapt in a fast-paced, process-driven environment.
Flexibility, dependability, and a customer-service orientation.

Nice To Haves

Experience in recruiting, talent acquisition, or human resources administration.
Experience using SAP SuccessFactors or another Applicant Tracking System (ATS).
Experience supporting hiring managers, HR teams, or recruitment operations.
Call center, shared services, or service center experience.
Experience working in a high-volume transactional environment.

Responsibilities

Manage assigned job requisitions in the SuccessFactors Recruiting module from creation through posting and maintenance.
Review and validate requisition details for compliance with State of Florida policies, procedures, and posting standards.
Publish job advertisements to designated recruitment platforms and job boards.
Partner with agency hiring managers to improve requisitions and candidate attraction efforts.
Monitor requisition activity and provide timely status updates to agency stakeholders.
Complete recruitment transactions accurately and within established service-level expectations.
Serve as a subject matter resource for hiring managers and agency HR representatives on recruitment processes and system functionality.
Assist users with system navigation, requisition inquiries, and applicant processing.
Guide users on recruitment workflows, business processes, and system requirements.
Use multiple systems and applications to process transactions, research issues, and document activity.
Identify and escalate system or process issues when appropriate.
Respond to inbound IVR calls from agency HR representatives, hiring managers, applicants, and prospective candidates.
Provide professional, accurate, solution-oriented customer service and resolve inquiries efficiently.
Document customer interactions, inquiries, and resolutions according to established procedures.
Meet quality, productivity, and service expectations for customer interactions.
Collaborate with internal teams to resolve complex inquiries and escalated cases.
Support operational and business-critical priorities during peak recruitment periods.
Participate in process improvement initiatives and knowledge-sharing activities.
Maintain current knowledge of recruitment processes, system enhancements, and procedural updates.
Contribute to a positive, collaborative, and team-focused work environment.