Substitute Receptionist

Educational Service District 105 • Yakima, WA

5d • Onsite

About The Position

The Substitute Receptionist serves as the primary point of contact for ESD 105, providing welcoming, professional, and responsive customer service to visitors, callers, staff, and community members. The role manages front desk operations, including greeting and directing visitors, answering and routing telephone calls, providing general agency information, and coordinating incoming and outgoing mail. It also performs routine clerical, data-entry, and administrative support duties to help ensure efficient daily operations and a positive customer service experience.

This is an on-call substitute position with varying workdays and hours as needed. Work is performed primarily in an office and reception area, with frequent interaction with visitors, agency staff, vendors, school district personnel, and community members. The position requires consistent on-site presence during assigned work hours, discretion when handling confidential information, and adherence to building access and security procedures.

The job’s customary physical demands include extended periods of sitting and frequent keyboarding and verbal or electronic communication. It also involves standing and walking, reaching and handling documents and packages, and occasional bending, stooping, kneeling, crouching, climbing stairs, and lifting, carrying, pushing, or pulling materials weighing up to 25 pounds. ESD 105 states that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent (GED).
• At least one year of experience in customer service, reception, front desk operations, general office administration, or a closely related field.
• Experience interacting with customers, visitors, or the public by responding to inquiries, providing information, and delivering professional service.
• Experience using computers, email, telephone systems, and common office software for administrative tasks, recordkeeping, and communication.
• Experience managing multiple responsibilities, maintaining accuracy, and responding to changing priorities in a fast-paced, service-oriented environment.
• Successful completion of a Washington State Patrol WATCH check.
• Fingerprint-based background check through the Washington State Patrol and FBI, in accordance with OSPI and district policy.
• Knowledge of professional reception and customer service practices, telephone etiquette, general office administration, mail processing, records management, document preparation, and routine clerical operations.
• Ability to communicate clearly and effectively verbally and in writing; organize and prioritize tasks; use office technology; maintain confidentiality; exercise sound judgment; adapt to interruptions and changing circumstances; and work effectively with agency departments, school district personnel, vendors, and community members.

Nice To Haves

• Bilingual and biliterate in English and Spanish.
• Experience providing reception, front desk, or customer service support in an educational institution, public agency, or professional office.
• Experience operating multi-line telephone systems and responding to inquiries from diverse customers and community members.
• Experience coordinating incoming and outgoing mail, packages, deliveries, and related office procedures.
• Proficiency with Google Workspace, Microsoft Office, electronic records, and digital communication tools.
• Experience supporting multiple departments or staff members while managing competing priorities and maintaining strong customer service.

Responsibilities

• Serve as the primary point of contact for ESD 105, greeting and assisting visitors, staff, vendors, and community members; provide information, respond to inquiries, and direct people to appropriate personnel or locations.
• Answer and route calls using the agency’s multi-line telephone system, assist callers, take and relay messages, and respond to general inquiries.
• Perform assigned building opening and closing procedures, secure entrances, and follow facility access and security protocols.
• Coordinate incoming and outgoing mail, packages, and deliveries, including sorting, distributing, preparing postage, maintaining postage records, and delivering outgoing mail to the U.S. Post Office.
• Maintain the appearance and organization of the reception area, lobby, and nearby public spaces; update digital signage and help visitors locate meetings, events, and personnel.
• Monitor and route incoming general agency email to appropriate departments or staff for timely response and follow-up.
• Provide routine clerical and administrative support, including data entry, document preparation, recordkeeping, filing, and assistance with special projects or other assignments.
• Perform other related duties as assigned.

Benefits

• The employer describes its benefits package as comprehensive and supportive of employee and family health and well-being; further information is available through ESD 105 Employee Benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED