Substitute Barista

Highgate Hotels•New York, NY

4d•Onsite

About The Position

Baristas prepare coffee, tea, and other beverages to customer specifications, take orders, and operate cash registers and credit card machines. The role provides customer service while maintaining product quality, a clean workspace, and compliance with operational, health, safety, and sanitation standards. The position is at Row NYC, a hotel in Manhattan’s Times Square operated by Highgate Hotels.

Requirements

Ability to push, pull, lift, or carry up to 40 pounds occasionally.
Ability to stand for the entire shift.
Ability to perform constant reaching, turning, and precision work.
Effective verbal and written communication skills.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize.
Must be available to work weekends.
Maintain regular attendance in compliance with hotel standards and scheduling needs.

Responsibilities

Maintain a calm demeanor during high-volume periods or unusual events and set a positive example for the shift team.
Anticipate customer and store needs by evaluating the environment and customer cues.
Communicate information to the manager so the team can respond and create a warm, welcoming environment.
Assist with training new partners by reinforcing successful performance and providing respectful, encouraging coaching.
Deliver outstanding customer service, connect with customers, and discover and respond to their needs.
Follow operational policies and procedures, including cash-handling, safety, and security procedures.
Maintain a clean and organized workspace so associates can locate resources and products.
Maintain regular and consistent attendance and punctuality.
Prepare quality beverages, whole-bean coffee, and food products according to recipe and presentation standards.
Follow health, safety, and sanitation guidelines for products.
Maintain a warm and friendly demeanor and communicate effectively with associates and guests.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize to ensure outstanding service.
Attend required hotel meetings and training sessions.
Maintain personal appearance, uniform, and grooming standards.
Support productivity, identify problem areas, and assist in implementing solutions.
Perform other duties as requested by management.
Work weekends as required.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law