Subcontractor Manager

Armstrong Group•Thorn Hill, TN

About The Position

The Subcontractor Manager builds and maintains a high-performing network of independent subcontractors and trade partners. The role focuses on recruiting, onboarding, developing, and retaining qualified subcontractors to support operational capacity, market coverage, and service delivery. As the primary liaison between the company and its subcontractor network, the manager develops strong partnerships and ensures compliance with contractual requirements, quality standards, safety policies, and customer expectations. The manager develops recruitment and network-growth strategies, identifies coverage gaps and market opportunities, builds sourcing relationships, and evaluates prospective partners. The role oversees subcontractor relationships and performance, manages agreements and compliance documentation, and collaborates with procurement, finance, and operations to support capacity, cost-effectiveness, field performance, service quality, and customer satisfaction.

Requirements

Bachelor's degree in Business, Operations Management, Supply Chain Management, or a related field; equivalent experience is considered.
At least 5 years of experience in subcontractor management, vendor management, or a related discipline.
Experience recruiting, negotiating with, and managing third-party service providers or trade partners.
Strong understanding of contract administration, service-level agreements (SLAs), and compliance requirements.
Excellent relationship-building, communication, and negotiation skills.

Nice To Haves

Experience in security systems, low-voltage installation, construction, telecommunications, home services, or related field service industries.
Knowledge of contractor licensing, insurance requirements, and field safety standards.
Experience managing geographically dispersed subcontractor networks.

Responsibilities

Develop and execute strategies to recruit, qualify, and onboard subcontractors in alignment with organizational growth goals.
Identify market opportunities and coverage gaps to ensure service capacity across operating regions.
Build relationships with industry associations, trade organizations, and referral networks to source qualified trade partners.
Evaluate subcontractor capabilities, certifications, licensing, insurance, and financial stability during selection.
Establish and maintain relationships that promote subcontractor engagement, loyalty, and long-term partnerships.
Serve as the primary point of contact for subcontractor inquiries, concerns, performance discussions, and contract negotiations.
Conduct regular business reviews covering performance metrics, operational challenges, and improvement opportunities.
Promote a positive subcontractor experience while maintaining alignment with company objectives and customer commitments.
Monitor subcontractor KPIs related to quality, productivity, customer satisfaction, responsiveness, and completion rates.
Partner with operations teams to address service issues and implement corrective actions.
Ensure subcontractors meet standards for workmanship, professionalism, and customer experience.
Develop improvement plans and ongoing training initiatives for subcontractors requiring performance enhancements.
Manage subcontractor agreements, pricing structures, service-level expectations, and renewals.
Verify ongoing compliance with licensing, certifications, insurance requirements, background checks, and safety regulations.
Ensure adherence to company policies, contractual obligations, and applicable regulations.
Maintain accurate records and documentation for subcontractor partners.
Collaborate with procurement, finance, and operations to negotiate competitive pricing and optimize service costs.
Monitor subcontractor utilization, capacity planning, and geographic coverage to support business demands.
Analyze subcontractor performance and market trends to improve efficiency, scalability, and profitability.
Support operational initiatives that enhance field performance, service quality, and customer satisfaction.