Study Abroad Advisor

CIEE Inc• Remote, US,

1d•Remote

About The Position

The Study Abroad Advisor (SAA) is responsible for meeting and exceeding enrollment targets for College study abroad programs in an assigned region while providing excellent, student-centered customer service. The advisor maintains regular contact with students across study abroad, internship abroad, college first year abroad, and other programs, guiding them through application review and pre-departure procedures, including complex immigration processes. The role includes proactive outreach to convert applicants and accepted participants, as well as contributing to student and campus outreach strategies to grow participation in CIEE programs. CIEE is a nonprofit study abroad and intercultural exchange organization that helps people develop skills for living in a globally interdependent, multicultural world. The organization operates study abroad locations in more than 30 countries and supports international participants from more than 140 countries who come to the United States.

Requirements

Bachelor’s degree or international equivalent.
Two to three years of work experience in a sales- and/or customer-service-oriented field.
International study or work experience.
Strong service skills and ability to resolve issues fairly and expediently, demonstrating empathy and control over the phone and in email.
Ability to work as a team player and self-starter, exercise sound judgment in managing time, and handle sensitive materials.
Strong administrative and organizational skills, meticulous attention to detail, and ability to manage multiple projects while meeting deadlines.
Strong experience with Microsoft Office programs, including Word, Excel, and Outlook.
Comfort learning new databases and technology.
Ability to learn processes quickly, take initiative, and suggest efficiencies and improvements.
Availability for occasional domestic or international travel as needed for logistical or programmatic support.
Readiness to grow and develop oneself, the client group, and the company.
Ability to embrace CIEE’s Core Values of Excellence, Integrity, Respect, Inclusion, and Problem Solving and its culture.

Nice To Haves

Demonstrated interest in education abroad or higher education.
Demonstrated success in achieving sales or enrollment targets.
Experience with the Salesforce CRM system.

Responsibilities

Meet or exceed enrollment targets by maximizing conversion of applicants to paid participants during application review and pre-departure for an assigned CIEE program region.
Review applications for admission and administer admission decisions for CIEE programs in the assigned region.
Maintain in-depth knowledge of CIEE programs and locations and discuss program components, including academics and housing, with applicants.
Develop and execute strategies to prepare students for their onsite experience and improve student conversion.
Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study-abroad advisors throughout the pre-departure process.
Advise students on complex visa and immigration processes; liaise with foreign consulates and CIEE’s third-party visa broker; and stay current on relevant immigration laws and regulations.
Manage editing of pre-departure materials, visa instructions, and other information in collaboration with CIEE onsite staff.
Address and resolve escalated situations and emergencies arising during pre-departure, exercising professional discretion.
Manage the enrollment database, maintain student application information, edit and build application tasks, and process application documents such as transcripts, including scanning, uploading, and filing.
Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations on recruitment, marketing, and program development for the region.
Serve as backup contact when other advisors are out of the office.
Provide superior student-centered customer service throughout the pre-departure process.
Use good professional judgment and consideration when promptly addressing problems and questions from students, parents, and CIEE staff.
Represent CIEE with integrity, accuracy, and in keeping with its mission.
Perform other duties as assigned.

Benefits

Paid time off and parental leave.
Gym reimbursement program.
Employee Assistance Program.
Short-term and long-term disability coverage.
Six floating Fridays, subject to eligibility rules.
CIEE Study Abroad programs.
403(b) retirement plan with employer contribution.
Life, travel, medical, dental, and vision insurance coverage.
Flexible Spending Accounts and Health Savings Account for medical and dependent care.
Voluntary benefits, including identity theft protection, pet insurance, accident insurance, and critical illness insurance.