Studio Office Administrator - Stretch Zone Park Shore

Stretch Zone - 1182•Naples, FL

20h•Onsite

About The Position

Stretch Zone Park Shore is hiring a part-time, in-studio Studio Office Administrator to keep its assisted-stretch studio in North Naples running day to day. The role serves as the front desk, organizer, and member-care contact, supporting members and the studio owner. The schedule is Monday through Thursday and Saturday, 9:00 a.m. to 1:00 p.m., for 20 hours per week. The position pays $17 per hour, with a $100 monthly operations bonus for meeting specified daily reporting, lead follow-up, retention, and social media standards, plus $3 for each booked demo that attends, with no cap.

Requirements

At least 1 year of experience in front desk work, office administration, or customer service.
Strong organization and reliability.
Comfort with scheduling software and CRMs.
Friendly and professional demeanor and strong communication skills, including by phone and in person.
Social media familiarity, particularly with Instagram and Facebook.
Ability to manage a fast-paced studio environment without dropping tasks.

Nice To Haves

Fitness or wellness experience is a plus.
Familiarity with ClubReady is a plus; training will be provided.

Responsibilities

Greet members, manage check-ins, answer phones, and book sessions and consultations.
Handle reschedules, cancellations, and membership freezes with care, making save attempts where appropriate.
Manage the member experience from first contact through ongoing membership.
Build and manage the weekly staff schedule and coordinate coverage for callouts and schedule gaps.
Complete opening and closing checklists and maintain studio readiness, supplies, and inventory.
Coordinate vendors, deliveries, and landlord-related items as needed.
Manage the lead pipeline in ClubReady, including follow-up sequences, booking demos and consultations, and tracking show rates.
Maintain clean lead records and flag hot leads to the sales team.
Support new-member onboarding.
Work the daily retention report, including members awaiting a first session, at-risk members, birthdays, and re-evaluations due.
Make member check-in calls and texts, rebook lapsed members, and help keep members engaged.
Maintain the Daily Production Report covering sessions, demos, sales, and collections versus goals.
Provide the owner with a daily update on current issues and items that are stuck.
Create organic social media content, including photos, short-form video, member stories, and studio updates.
Post consistently and reply to social media comments and direct messages.
Support local partnerships and corporate wellness outreach.