Studio Office Administrator - Stretch Zone Naples - Vandy

Stretch Zone - 1182•Naples, FL

20h•Onsite

About The Position

Stretch Zone Naples (Vanderbilt) is a growing assisted-stretch studio in North Naples. The Studio Office Administrator keeps the studio running day to day, serving as the front desk contact, organizer, and member-care point person. This is a part-time, in-studio role scheduled Monday through Thursday and Saturday, 9:00 a.m. to 1:00 p.m. (20 hours per week), at 2359 Vanderbilt Beach Rd, Suite 412, Naples, FL 34109. Pay is $17 per hour, with monthly performance bonuses: $100 for meeting the stated operations standards and $3 for each booked demo that attends, with no cap.

Requirements

At least 1 year of experience in front desk, office administration, or customer service.
Organized and reliable.
Comfortable using scheduling software and customer relationship management systems.
Friendly and professional, with strong communication skills and the ability to communicate well by phone and in person.
Social media savvy, particularly with Instagram and Facebook.
Able to manage a fast-paced studio environment without losing track of tasks.

Nice To Haves

Fitness or wellness industry experience.
Experience with ClubReady; training is available.

Responsibilities

Greet members, manage check-ins, answer phones, and book sessions and consultations.
Handle reschedules, cancellations, and membership freezes with care, making save attempts where appropriate.
Manage the weekly staff schedule and coordinate coverage for callouts and staffing gaps.
Complete opening and closing checklists and oversee studio readiness, supplies, and inventory.
Coordinate vendors, deliveries, and landlord-related items as needed.
Manage lead follow-up sequences in ClubReady, book demos and consultations, and track show rates.
Maintain clean lead records, flag hot leads to the sales team, and support new-member onboarding.
Work the daily retention report, including members without a first session, at-risk members, birthdays, and due re-evaluations.
Make member check-in calls and texts, rebook lapsed members, and support ongoing member engagement.
Own the Daily Production Report covering sessions, demos, sales, and collections against goals.
Provide the owner with a daily update on current issues and progress.
Create and publish organic social media content, including photos, short-form video, member stories, and studio updates.
Respond to social media comments and direct messages.
Support local partnerships and corporate wellness outreach.