Studio Manager

Stretch Zone - 1192•Eau Claire, WI

6d•$20 - $25

About The Position

The Studio Manager is a hands-on leadership role overseeing daily studio operations, sales performance, team development, and overall studio success. The role creates an exceptional member experience while driving membership growth, revenue, and profitability. The Studio Manager leads and develops the sales team, sets and tracks goals, monitors key performance indicators, conducts sales demonstrations, drives conversions, and ensures performance expectations are met or exceeded. The role also builds team culture, develops future leaders, engages with the local community, and maintains a welcoming, professional, results-driven studio environment. Stretch Zone is a practitioner-assisted stretching studio focused on helping members move better, feel better, and live better through its proprietary stretching method. The company describes its culture as upbeat and purpose-driven, with emphasis on the growth and well-being of team members as well as the member experience. Success in the role includes working 40–50 hours per week to support operations, sales goals, team development, and member experience; running a profitable, well-operated studio; building a high-performing team; driving sales and membership growth; maintaining strong conversion, utilization, and retention metrics; delivering a consistent member experience; developing Lead Sales and Lead Stretch team members into leaders; and fostering a positive studio culture.

Requirements

At least 2 years of management experience, preferably in fitness, wellness, retail, hospitality, or a studio environment.
Proven track record in sales, membership growth, business development, or revenue generation.
Strong leadership and team-building skills, including the ability to coach, motivate, and hold employees accountable.
Demonstrated ability to manage schedules, staffing, and daily operations.
Strong understanding of sales performance metrics and KPIs.
Excellent communication, interpersonal, and customer service skills.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Genuine passion for health, wellness, fitness, and helping people.
Ability to work a flexible schedule, including weekends as needed.
Experience using CRM systems to manage leads, track sales activity, maintain member information, and support follow-up and conversion efforts.

Responsibilities

Oversee day-to-day studio operations and provide a seamless, welcoming, professional member experience.
Monitor key performance indicators, including conversion rate, utilization, retention, and sales performance.
Track daily and weekly sales results and address performance gaps.
Manage scheduling, payroll, staffing levels, and other administrative studio functions; hold team members accountable to schedules, performance expectations, and operational standards.
Lead hiring, onboarding, training, scheduling, coaching, and development of sales associates.
Coach and develop Sales Associates to help them achieve individual and sales goals.
Set clear expectations and foster accountability, teamwork, and continuous improvement.
Drive membership sales and work toward revenue and membership growth goals.
Develop and implement local marketing initiatives, events, and community partnerships to increase awareness, generate leads, strengthen engagement, and grow membership.
Create and maintain social media content.
Handle member questions, concerns, feedback, and cancellations professionally, empathetically, and with a solutions-oriented approach.
Create a studio environment where members feel valued, supported, and motivated to achieve wellness goals.
Conduct sales demonstrations and convert complimentary sessions into memberships while maintaining a close rate of 40% or higher.
Establish daily, weekly, and monthly sales goals for the studio and Sales Associates, and monitor performance against those goals.
Lead weekly sales meetings to review performance and goals, identify opportunities, and provide coaching and accountability.
Develop Lead Sales and Lead Stretch team members into strong leaders.