Pilates Studio Manager - Reforming Foundations Rochester

General Accounts•Royal Oak, MI

13d

About The Position

Reforming Foundations Pilates & Wellness is seeking a business-minded Studio Manager to lead daily operations, team performance, client experience, and growth across its studio locations. The role combines people leadership with operational and financial accountability, with an active leadership presence at each studio—approximately two days per week at each designated location. The Studio Manager oversees studio operations, staff and instructor scheduling, equipment and inventory, and process improvements. The role also develops membership and revenue growth initiatives, supports client retention and community engagement, and monitors studio finances and performance metrics. Success is measured through membership growth, retention, class utilization, introductory-offer conversion, revenue performance, financial accountability, team leadership, and client experience. Initial targets include 10–15% membership growth over six months, at least 90% monthly retention, 75–85% average class utilization, and 40–50% introductory-offer conversion, with final goals established collaboratively with leadership. The position offers a competitive base salary of $50,000–$80,000 per year, with performance-based bonus opportunities and benefits. Applicants are asked to submit a resume and brief cover letter describing their leadership experience, interest in Pilates or wellness, and potential contribution to the business.

Requirements

At least two years of management experience in fitness, Pilates, wellness, hospitality, or a related client-focused industry.
Experience with membership sales, customer retention, business development, or revenue growth.
Proven ability to lead employees, manage schedules, and oversee daily operations.
Experience managing budgets, monitoring financial performance, and analyzing business metrics.
Proficiency with scheduling software, CRM platforms, Google Workspace, social media, and team communication tools.
Excellent verbal and written communication skills.
Ability to work a flexible schedule, including occasional evenings and weekends.
Leadership, accountability, organizational, client-service, communication, initiative, and problem-solving abilities, as described in the posting.

Nice To Haves

Familiarity with Pilates, reformer-based fitness, or boutique wellness environments.
Professional development and continuing education opportunities are offered, including RF School of Pilates Teacher Training and workshops.

Responsibilities

Oversee daily operations across studio locations and maintain high standards for cleanliness, organization, professionalism, and client service.
Lead, coach, and manage the client experience team and cleaning staff.
Coordinate instructor availability, scheduling, time-off requests, and coverage.
Maintain an active leadership presence at each studio, approximately two days per week at each designated location.
Oversee equipment maintenance, supplies, inventory, and facility improvement projects.
Develop and improve operational processes; proactively resolve operational challenges and communicate opportunities, risks, and recommendations to leadership.
Develop and execute strategies to grow memberships, recurring revenue, and studio profitability.
Drive membership sales through introductory offers, consultations, tours, personalized follow-up, and conversion of prospective and trial clients.
Identify and pursue revenue opportunities through membership upgrades, private sessions, workshops, retail, and specialty programs.
Implement promotions, referral programs, and targeted marketing initiatives; partner with leadership on reactivation and win-back campaigns.
Evaluate attendance and class utilization, establish sales goals, monitor results, and coach the client experience team on performance.
Create a welcoming and engaging client environment, build member relationships, and respond to inquiries, concerns, and feedback.
Develop personalized client follow-up and proactively monitor expiring memberships, attendance patterns, and cancellation trends to support retention.
Coordinate client appreciation events, workshops, wellness experiences, and community initiatives.
Build partnerships with local businesses, healthcare providers, and community organizations; oversee social media engagement and consistent brand messaging.
Recruit, onboard, train, and support the professional development of employees.
Set performance expectations; conduct team meetings, performance evaluations, coaching sessions, and employee recognition.
Address performance and operational concerns and foster collaboration, communication, accountability, and employee engagement.
Monitor revenue, expenses, payroll efficiency, operating budgets, membership trends, class utilization, instructor costs, and profitability.
Review reports, identify efficiency improvements and unnecessary expenses, manage inventory responsibly, and align class schedules with member demand and financial goals.
Provide leadership with accurate reporting, recommendations, and actionable improvement plans.
Review revenue, membership growth, expenses, and profitability monthly and work toward measurable improvements in studio performance and efficiency.

Benefits

Competitive base salary commensurate with experience.
Performance-based bonus opportunities tied to membership growth, revenue performance, and client retention.
Blue Cross Blue Shield PPO medical insurance.
SIMPLE IRA with a 3% employer match.
Paid holidays and paid time off.
Complimentary Pilates classes and employee discounts on studio services and retail products.
Professional development and continuing education opportunities, including RF School of Pilates Teacher Training and workshops.
Supportive, collaborative team environment.
Opportunities to contribute to the growth and future expansion of Reforming Foundations.

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