Studio Lead - Hickory Flat

JETSET Pilates•Hickory Flat, GA

23h

About The Position

JETSET Pilates is seeking a Studio Lead for its Hickory Flat studio. The Studio Lead is a studio ambassador who helps deliver an exceptional client experience, supports instructors, and keeps daily operations running smoothly. The role combines hospitality, sales, client retention, and studio operations, with a focus on building a welcoming community and guiding clients toward memberships and packages that meet their goals. The Studio Lead builds relationships with prospective and current clients, follows up with leads, supports sales initiatives, and helps achieve studio membership, retention, utilization, and revenue goals. They welcome and orient new clients, assist clients with questions and problems, support instructors and teammates, and maintain an organized, clean, and polished studio. The role also includes administrative duties, processing sales and client records, and opening or closing the studio as needed. Successful candidates are service-oriented, comfortable recommending products or services, organized, detail-focused, and able to thrive in a fast-paced customer-focused environment. Previous customer service or front desk experience is preferred but not required. The position may offer career growth into Community Lead, Assistant General Manager, General Manager, or roles supporting new studio openings.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Reliable and consistent availability.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend suitable memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support studio sales initiatives, promotions, and community events that generate leads and membership growth.
Create a personalized client experience that supports member engagement, satisfaction, and connection to the studio.
Monitor member activity and proactively contact clients who may be disengaging or at risk of canceling.
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Maintain accurate and timely lead, sales, and member notes in required studio systems.
Greet and check in clients warmly and professionally, answer questions, solve problems, and provide solutions.
Welcome new clients, orient them to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to ensure a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Occasionally help cover shifts when teammates are unavailable.
Maintain the cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and process client inquiries promptly.
Accurately process sales, memberships, class packages, and retail sales.
Maintain accurate client records in booking and CRM systems and restock inventory as needed.
Support opening and closing duties and ensure studio policies and procedures are followed.