Studio Lead

JETSET Pilates•Tysons, VA

1d•Onsite

About The Position

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment. Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients. Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Requirements

Exceptional service skills
Ability to assist staff
Ability to build rapport with clients and staff
Ability to create and maintain a welcoming environment
Ability to answer phones, field questions, and respond to emails
Ability to process sales accurately
Ability to maintain a clean and organized front desk and lobby area
Ability to assist instructors with opening and closing duties
Ability to stay up-to-date on policies and pricing
Proficiency with Client Relationship Manager (CRM) system (AXLE)

Responsibilities

Assist in delivering the ultimate boutique fitness experience to every client, every time.
Provide the highest level of customer service to all clients and visitors upon arrival.
Greet and check-in clients professionally upon arrival and thank them as they leave.
Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
Sell memberships and class packages in-person, online, and over the phone.
Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
Maintain a clean and tidy studio.
Process retail sales and restock inventory as needed.
Answer phones, field questions, and respond to emails.
Perform retail transactions accurately.
Maintain a clean and organized front desk and lobby area.
Assist Instructors in opening & closing duties.
Stay up-to-date on all policies and pricing options.
Assume other duties as assigned.