Studio Fitting Specialist

PGA Tour • Delray, FL

12d • Onsite

About The Position

The Studio Fitting Specialist works in partnership with store associates and store leadership to provide an exceptional shopping experience and execute company directives. Reporting to the Sales Manager, the specialist champions PGA TOUR Superstore’s Customer First philosophy and delivers a unique, appointment-based club-fitting experience using specialized technology, fitting components, and techniques beyond the company’s free fitting service. The role uses expert product knowledge to recommend equipment and drive incremental sales while helping customers understand fitting results and set realistic performance expectations.

The specialist maintains clean, organized, and stocked work areas and ensures fitting technologies are functioning. They expand their industry knowledge through vendor learning, industry websites, and collaboration with associates. The position also supports merchandising, loss prevention, operational tasks, and the training of other associates. The role requires a flexible retail schedule, including nights, weekends, and holidays as business needs dictate, and occasional travel may be required for continuing education or new-store setup and training.

Requirements

• Strong listening and interpersonal skills, with good verbal and written communication abilities.
• Good business skills and the ability to develop solutions to common problems, identify opportunities, and create strategies to increase sales and improve operations.
• Basic computer skills and working knowledge of Microsoft Office and the Internet, with the ability to learn scheduling software, simulator software, and basic reporting functions.
• Ability to organize multiple priorities and complete several tasks during shifts while providing excellent customer service.
• Ability to apply established fitting principles and use new or advanced fitting technology.
• Ability to apply knowledge of ball-flight principles to evaluate customers’ needs.
• Ability to identify and describe club-component characteristics and their effects on ball flight, the fitting process, and commonly used fitting tools.
• Ability to teach and train associates in fitting skills and techniques.
• Knowledge, skills, and abilities typically acquired through completion of a GED or high school diploma.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Ability to work a flexible retail schedule, including nights, weekends, and holidays depending on business needs.
• Ability to travel occasionally for company-initiated continuing education or to assist with new-store setup and training.

Nice To Haves

• Three to five years of club-fitting and golf-equipment sales experience preferred.
• Original Equipment Manufacturing training.
• Vendor training certification.

Responsibilities

• Provide outstanding customer service by greeting and acknowledging customers, listening to their needs, and offering applicable service or merchandise solutions.
• Deliver a specialized, appointment-based club-fitting experience and demonstrate specialty golf club components available through key vendor partners.
• Assess customers’ needs and level of play to identify suitable equipment.
• Educate customers about club and ball technology, club components, and fitting techniques to support informed purchase decisions and realistic performance expectations.
• Use industry-leading club-fitting technology, including launch monitors and original equipment manufacturer-specific fitting technologies.
• Teach and train associates on fitting techniques and product or set makeups.
• Address customer concerns and resolve them to the customer’s satisfaction.
• Maintain a high level of product and industry knowledge.
• Complete work lists and bulletin directives in a timely manner.
• Assist with floor moves, merchandising standards, and display maintenance as directed.
• Inspect work areas daily, resolve issues, maintain merchandising standards and a clean, safe shopping environment, and suggest improvements to the Services supervisor.
• Follow approved loss-prevention programs and provide store leadership with feedback on loss-prevention issues or opportunities.
• Keep work areas clean, organized, and in stock, and ensure fitting technologies are in working order.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED