Student Workforce Coordinator (Administrative Support Coordinator II)
About The Position
The Student Workforce Coordinator plays a key leadership role in shaping the student employee experience within the Office of the Registrar while ensuring exceptional front-line service for the campus community. This position recruits, trains, coaches, and coordinates a team of student assistants who serve as the first point of contact for students, faculty, staff, and the public across virtual phone, email, and in-person service channels. By managing daily staffing, anticipating peak service periods, and developing meaningful training and professional development opportunities, the coordinator helps student employees build valuable workplace skills while delivering accurate and responsive support. This is an excellent opportunity for an organized, people-focused professional who enjoys developing student talent, improving customer service, and leading a dynamic workforce in a fast-paced university environment.
Requirements
- Fully functional knowledge of and skill in standard office procedures and practices.
- Ability to understand and operate in a variety of organizational structures.
- Thorough knowledge of English grammar, spelling, and punctuation.
- Ability to clearly communicate orally and in writing.
- Ability to use and quickly learn new office support technology systems and software packages.
- Comprehensive knowledge of university infrastructure, policies, procedures, and office administration practices, with expertise in using office software, technology, and administrative systems.
- Demonstrated ability to independently manage multiple priorities and projects, interpret and apply policies where specific guidelines may not exist, and exercise sound judgment and discretion.
- Strong analytical and problem-solving skills to troubleshoot administrative and operational issues, anticipate broader impacts, and develop, recommend, and evaluate effective solutions.
- Excellent written, verbal, and interpersonal communication skills, including preparing professional correspondence and reports, handling sensitive interactions at all organizational levels, and using negotiation and persuasion to achieve results.
- Must currently be authorized to work in the United States on a full-time basis.
- Must complete a background check satisfactorily.
Nice To Haves
- Knowledge of business mathematics beyond basic arithmetic.
- Working knowledge of budget processes and business mathematics, including the ability to track and analyze financial data, calculate ratios and percentages, and prepare accurate projections.
- Experience managing student employee programs is preferred.
- Experience maintaining chatbot systems and coordinating social media is preferred.
- One or more years in a high-volume university administrative setting is preferred.
- Demonstrated ability to interpret academic policies and enrollment procedures is preferred.
Responsibilities
- Recruit, onboard, train, coach, and develop student assistants, building their customer service, critical thinking, problem-solving, and professional skills.
- Coordinate daily workforce operations, including scheduling, work assignments, service coverage, and staffing adjustments based on registration cycles and anticipated demand.
- Monitor student assistant performance and service trends to identify training needs, recurring questions, and opportunities to improve the customer experience.
- Develop and maintain training materials, procedures, and knowledge resources to ensure consistent and accurate communication of policies and processes.
- Provide guidance on escalated or complex inquiries, determining appropriate resolutions or referrals while collaborating with Registrar functional areas.
Benefits
- 15 paid holidays
- vacation
- sick leave
- CalPERS pension plan with retiree healthcare
- reciprocal agreements with other California public retirement systems, including the UC
- Medical, dental, and vision options at low or no cost
- CSU tuition fee waiver for employees and eligible dependents
- FlexCash
- life and disability insurance
- legal and pet plans
- Access to the library
- campus events
- employee groups
- volunteer and social activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
