Student Support Coordinator

The Chicago School of Professional Psychology•Remote - Illinois, IL

About The Position

The Student Support Coordinator at The Chicago School manages administrative workflows that support student outreach, internal and external communications, department operations, and accurate student records. The role requires attention to detail, comfort with outbound communication, customer-service experience, independent judgment, flexibility, organization, and confidentiality. The position works collaboratively within Student Support Services and with campus-wide stakeholders. Work hours must align with student access needs and include regular evening and weekend hours, particularly around registration and the start of terms or semesters. The role may also require being near a university location for student-facing events and functions as needed.

Requirements

Bachelor's degree.
Experience in student-facing positions and/or the higher education field.
Excellent PC skills, including Word, Excel, and PowerPoint, and other clerical skills.
Excellent verbal and written communication skills.
Organizational and time-management skills.
Demonstrated commitment to diversity, equity, and inclusion.
Ability to collaborate and communicate with students at all educational levels and employees regardless of position or title.
Excellent teamwork.
Ability to work evenings and weekends as needed.
Located near one of the university locations for student-facing events and functions as needed.

Nice To Haves

One year of student advising, recruitment, or other student-facing experience.
Ability to problem-solve and use college and university resources for individuals and groups.
Sound, accurate, and informed independent judgment.
High level of self-discipline and self-motivation to accomplish the position's duties and responsibilities.

Responsibilities

Serve as a primary contact for student inquiries by monitoring and responding to the department inbox and providing timely guidance about procedures, requirements, and support resources in accordance with institutional policies.
Monitor student progress toward admissions, registration, and other enrollment requirements; follow up on outstanding items to promote timely completion.
Connect students with appropriate institutional resources, support services, and departmental personnel based on their needs and identified barriers.
Maintain accurate and timely records in the Student Information System (SIS) of student interactions, outreach attempts, outstanding requirements, barriers, referrals, and follow-up activities.
Support student persistence and retention initiatives through proactive communication and targeted outreach to students with outstanding requirements or who may need assistance navigating institutional processes.
Coordinate the collection, review, submission, and tracking of student documents, including admissions materials, contingency requirements, background checks, and other documents needed for registration or continued enrollment.
Collaborate with Student Support Counselors, Academic Advisors, Admissions, the Office of the Registrar, and other departments to facilitate communication and resolve student-related issues.
Identify recurring student inquiries, administrative challenges, and service gaps; share observations with departmental leadership and contribute to process improvements.
Complete, upload, and process administrative forms, as applicable, in collaboration with Student Support Counselors, Academic Advisors, and other departments.
Adhere to internal, federal, Department of Education, and affiliate policies and procedures.
Perform other duties as assigned.