Student Support Coordinator

The Community Solution Education System•Remote - Illinois, IL

About The Position

The Student Support Coordinator at The Chicago School provides administrative workflow support to ensure effective student outreach and internal and external communications, department operations, and accurate documentation in student records. The role requires attention to detail, comfort with outbound communication, customer-service experience, independent judgment, flexibility, organization, and confidentiality. The Student Support Services team collaborates within the department and with campus-wide constituent groups and stakeholders. The coordinator works hours aligned with student access needs, including regular evening and weekend hours, particularly around registration and term or semester start weeks. The position is based near one of the university locations for student-facing events and functions as needed.

Requirements

Bachelor’s degree.
Experience in student-facing positions and/or the higher education field.
Excellent PC skills, including Word, Excel, and PowerPoint, and other clerical skills.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Demonstrated commitment to diversity, equity, and inclusion.
Ability to collaborate and communicate with students at all educational levels and employees regardless of position or title.
Excellent teamwork.
Ability to work weekends and evenings as needed.
Located near one of the university locations for student-facing events and functions as needed.

Nice To Haves

One year of student advising, recruitment, or other student-facing experience.
Ability to problem-solve and use college and university resources for individuals and groups.
Sound, accurate, and informed independent judgment.
High level of self-discipline and self-motivation to accomplish the position’s duties and responsibilities.

Responsibilities

Serve as a primary contact for student inquiries by monitoring and responding to the department inbox and providing timely guidance about departmental procedures, student requirements, and available support resources in accordance with institutional policies.
Monitor students’ progress toward admissions, registration, and other enrollment-related requirements; conduct follow-up outreach about outstanding items and encourage timely completion.
Connect students with appropriate institutional resources, support services, and departmental personnel based on their needs and identified barriers.
Maintain accurate and timely records of student interactions, outreach attempts, outstanding requirements, identified barriers, referrals, and follow-up activities in the Student Information System (SIS).
Support student persistence and retention initiatives through proactive communication and targeted outreach to students with outstanding requirements or who may need help navigating institutional processes.
Coordinate the collection, review, submission, and tracking of student documentation, including admissions materials, contingency requirements, background checks, and other documents required for registration or continued enrollment.
Collaborate with Student Support Counselors, Academic Advisors, Admissions, the Office of the Registrar, and other institutional departments to facilitate communication and resolve student-related issues.
Identify recurring student inquiries, administrative challenges, and service gaps; communicate observations to departmental leadership and contribute to process improvements.
Complete, upload, and process administrative forms, where applicable, in collaboration with Student Support Counselors, Academic Advisors, and other departments.
Follow internal, federal, Department of Education, and affiliate policies and procedures.
Perform other duties as assigned.