Administrative Support, Student Services

Academy of Art University • Bentonville, AR

1d • $17 - $19 • Remote

About The Position

Academy of Art University is hiring an Administrative Support professional to support its Undergraduate and Graduate student services team. The role answers student inquiries by phone and email and provides assistance with advising and registration. It is fully remote, with hours of 9:00 a.m. to 6:00 p.m. PST, Monday through Friday. Remote work may be available from a predesignated location within the contiguous United States.

The position provides reception and customer service to students, staff, and guests; supports advising operations and student self-service inquiries; and assists Registration with data entry, student enrollment, schedule updates, and student-record maintenance. The role also serves as a liaison to internal University support organizations and assists with special events and projects as needed.

Compensation is $17.00 to $19.00 per hour. The application deadline is November 16, 2026.

Requirements

• At least one to two years of experience in customer service and/or administrative support.
• Warm, approachable, and proactive customer service, as the position is a primary point of contact for students, faculty, and staff.
• Passion for student success and higher education.
• Excellent written and telephone communication skills.
• Excellent time-management and organizational skills.
• Ability to thrive in a dynamic, deadline-driven environment.
• Ability to work independently.

Responsibilities

• Greet students, staff, and guests professionally and provide exemplary customer service.
• Answer telephone calls using business-professional etiquette and tone.
• Take accurate messages when staff are unavailable.
• Review emails and voicemails, respond to correspondence within the role’s authority, and direct other correspondence to the appropriate recipients.
• Serve as a liaison to internal University support organizations.
• Assist with special events and projects as needed.
• Schedule appointments and receive, screen, and direct calls for advisors and managers.
• Assist students with Student Self Service inquiries by phone and email, including login and navigation issues, from reception through resolution.
• Manage student services workflow and track student drop-ins and advisor schedules.
• Conduct student outreach as assigned.
• Assist Registration with data entry, class cancellation notifications, and schedule update notifications.
• Help enroll continuing students in online or onsite Launchpad orientation classes.
• Assist with course balancing upon request.
• Work with Readmission Representatives and Student Service Advisors on registering, dropping, and withdrawing continuing students upon request.
• Review and update student computer records accurately, including graduation petitions, contact information, expected graduation and requirement terms, program or major changes, sub-plans, and waiver or substitution requests.

Benefits

• Health insurance for full-time employees.
• 401(k) options.
• Paid vacation, accruing from 15 days at the start and based on years of service.
• Paid holidays.
• Paid sick leave.
• Commuter benefit program.
• Opportunity for full-time employees to take one undergraduate course tuition-free each semester.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed