Student Worker - University Financial Aid- Loan Repayment Support (NFWS/FWS)
Grand Canyon University•Phoenix, AZ
•Remote
About The Position
Grand Canyon University is seeking a Loan Repayment Advisor to support the mission of Grand Canyon University through GCU’s University Financial Aid department. The purpose of the position is to assist in lowering the University’s Cohort Default Rate.
Requirements
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to successfully multi-task while navigating multiple systems
- Must have basic knowledge of Microsoft Office programs such as Outlook and Teams
- Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program
- Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student
- Maintain good financial and academic (SAP) standing with the University
Nice To Haves
- Willingness to work during breaks a plus
- Phoenix locals preferred
Responsibilities
- Handle inbound/outbound calls while providing excellent customer service
- Utilize critical thinking skills to counsel students regarding the successful repayment of their federal student loans
- Become well-versed in student loan repayment and postponement options
- Be professional and discreet; maintain student confidentiality
Benefits
- Minimum Wage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
