Student Worker: Evening Technology Support for HyFlex Modality

Mid-America Nazarene University • Olathe, KS

1d • Onsite

About The Position

THIS IS FOR CURRENT MNU STUDENTS ONLY THIS IS FOR FEDERAL WORK STUDY ELIGIBLE and NON-FEDERAL WORK STUDY STUDENTS Position Overview: We are seeking a motivated and tech-savvy student worker. This role is focused on providing technical support for evening classes conducted in a HyFlex modality, where courses are delivered simultaneously to both in-person and remote students. The student worker will ensure that all technology used in the classroom, such as audio-visual equipment, streaming tools, and collaboration platforms, operates smoothly to enhance the learning experience.

Requirements

• Current enrollment as a student at MNU, preferably with a focus on IT, Computer Science, or related fields.
• Basic knowledge of AV equipment and troubleshooting techniques.
• Familiarity with video conferencing tools (e.g., Zoom, Teams) and learning management systems (e.g., Canvas, Blackboard).
• Proficiency in using both Windows and Mac operating systems.
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively.
• Must be available to work evening shifts as required.

Responsibilities

• Provide real-time troubleshooting for technology used in HyFlex classrooms, including video conferencing tools (e.g., Zoom), projectors, microphones, cameras, and other AV equipment.
• Assist faculty and students with setup and operation of classroom technology, ensuring smooth transitions between in-person and remote participants.
• Monitor the performance of classroom technology during live sessions to identify and resolve issues promptly.
• Perform regular checks on classroom equipment to ensure everything is functioning well.
• Offer hands-on support to faculty members during class sessions, addressing any technical issues that arise.
• Provide support for students who are joining through Hyflex.
• Report any recurring technical issues to the IT department for further investigation and resolution.
• Work closely with the IT department and other student workers to ensure consistent support coverage.
• Participate in training sessions to stay updated on new technologies and support procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed