Student Worker - Campus Experience Insider

Baylor University • Waco, TX

7d • Onsite

About The Position

This role involves acting as a secret shopper for Dining and other Campus Services at Baylor University. The goal is to experience Campus Services through the eyes of a student and provide feedback to improve the overall student experience. Responsibilities include evaluating various aspects of campus services, recognizing exceptional employee service, participating in feedback sessions, and completing reports.

Requirements

• Current Baylor freshman with a dining plan.
• Positive, curious, and observant.
• Comfortable sharing ideas and providing feedback.
• Strong communication and interpersonal skills.
• Reliable and able to work independently.
• Interested in making the Baylor student experience better.

Responsibilities

• Conduct secret-shopper evaluations of Dining and other Campus Services areas.
• Evaluate customer service, cleanliness, food quality, wait times, signage, atmosphere, and overall experience.
• Provide honest, constructive feedback, and recommendations.
• Recognize employees and experiences that provide exceptional service.
• Participate in student surveys, focus groups, advisory meetings, and special projects.
• Help identify opportunities to improve the student experience across Dining, Retail, Mail, Copy/Print, Catering, and other Campus Services areas.
• Complete brief reports and evaluations following assignments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed