FWS Athletic Ticket Office Student Assistant (Student Wage)

University of Virginia • Charlottesville, VA

3d

About The Position

The University of Virginia Department of Athletics is hiring a Federal Work-Study Student Ticketing Assistant to support the Athletics Ticket Office and provide a seamless, enjoyable fan experience at ticketed university events. The position includes office work and gameday duties related to ticket sales, customer service, and event operations. The day-to-day schedule can be adjusted around the student’s class schedule; 10–20 hours per week is preferred, with weekday hours between 8 a.m. and 5 p.m. and additional gameday availability. The student must maintain strict confidentiality and comply with NCAA, ACC, and University rules and regulations. Compensation is $13.00 per hour. Applicants must be current undergraduate UVA students eligible for federal work-study and include a resume; a cover letter is optional.

Requirements

• Current undergraduate student at the University of Virginia.
• Federal work-study eligibility.
• Excellent customer service skills and professional work habits.
• Ability to work independently and take initiative.
• Excellent oral and written communication skills.
• Dependable and responsible.
• Organized and able to multitask.
• Experience with Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to maintain confidentiality.
• Resume required with application.

Nice To Haves

• Some office experience.
• Previous customer service experience.
• Cover letter is optional.

Responsibilities

• Provide customer service to patrons in person, by phone, and by email.
• Process phone and window ticket sales during business hours.
• Stay informed about policies and events.
• Provide administrative support and run errands as needed.
• Assist with printing and organizing paper tickets.
• Be available for pregame assistance at all football games and select basketball games.
• Assist with crowd control, ticket seller support, and general gameday operations.
• Scan digital and paper tickets.
• Assist with managing designated student entrances.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed