FWS Athletic Ticket Office Student Assistant (Student Wage)

University of Virginia • Charlottesville, VA

5d • Onsite

About The Position

The Student Ticketing Assistant supports the University of Virginia Athletics Ticket Office with office and gameday tasks involving ticket sales, customer service, and event operations. The role helps provide a seamless and enjoyable experience for fans attending ticketed university events. The schedule may be arranged around the student’s classes, with 10–20 hours per week preferred. The assistant must maintain the highest confidentiality standards and comply with NCAA, ACC, and University rules and regulations.

Office work includes assisting patrons in person, by phone, and by email; processing phone and window sales during business hours; staying current on policies and events; providing administrative support and running errands; and printing and organizing paper tickets. Gameday duties include pregame support for all football games and selected basketball games, crowd control, ticket seller support, general event operations, scanning digital and paper tickets, and managing designated student entrances.

The position pays $13.00 per hour. Applicants must be current University of Virginia undergraduate students eligible for federal work-study. A resume is required; a cover letter is optional. The work is primarily sedentary and involves extensive desktop computer use, though standing for long periods is required on gamedays. The dress code is business casual.

Requirements

• Must be a current University of Virginia undergraduate student.
• Federal work-study eligibility is required.
• Excellent customer service skills and professional work habits.
• Ability to work independently and take initiative.
• Excellent oral and written communication skills.
• Dependable and responsible.
• Organized and able to multitask.
• Experience with Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to maintain confidentiality.
• Resume required.

Nice To Haves

• Some office experience is preferred.
• Previous customer service experience is preferred.
• Cover letter is optional.

Responsibilities

• Provide customer service to patrons in person, by phone, and by email.
• Process phone and window ticket sales during business hours.
• Stay informed about ticket office policies and events.
• Provide administrative support and run errands as needed.
• Assist with printing and organizing paper tickets.
• Provide pregame assistance for all football games and selected basketball games.
• Assist with crowd control, ticket seller support, and general gameday operations.
• Scan digital and paper tickets.
• Assist with management of designated student entrances.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed