Regular Student Technical - IT

University of Central Oklahoma • Edmond, OK

4d • Onsite

About The Position

This is a regular student technical position in which the student will assist staff or faculty with supporting the department by performing customer service-related duties in an office setting. Duties may include but are not limited to setting up, picking up, and checking-in items for classes, typing, filing, answering telephones, providing customer service, scheduling appointments, and utilizing Microsoft Office experience. The student may also be requested to set up audio/visual equipment, PowerPoint presentations, and/or computers for staff, faculty or students. The department may choose to hire a student eligible for the Federal Work Study Program (FWSP) award, however, that is not required to fill this position.

Requirements

• Must be enrolled at least half-time for fall/spring semesters (5 hours for graduates, 6 hours for undergraduates).
• F1/J1 Visa students must be enrolled full-time (9 credit hours for graduates, 12 credit hours for undergraduates).
• For summer semester, must be enrolled in at least 3 summer credit hours or be enrolled in the upcoming fall semester.
• Must be able to work across multiple areas throughout UCO campus as necessary.
• Experience working with Windows, Macintosh, iPhones, and Android devices.
• Excellent oral and digital communication skills.
• Sensitivity of intercultural communication.
• Good interpersonal skills.
• Detail oriented.
• Dependable.
• Punctual.

Nice To Haves

• Eligible for the Federal Work Study Program (FWSP).
• Energetic team players able to function in a fast-paced environment.
• Understand the basics of troubleshooting.
• Able to intelligently work with clients on various issues.
• Computer Science majors.

Responsibilities

• Providing customer service to the UCO community via phone, email, online portal, and in-person.
• Answering phones, troubleshooting computer-related issues, documenting incidents/requests, application support.
• Pickup/delivery, imaging/setup of end user technology resources.
• Troubleshoot client incidents reported/assigned through Team Dynamix.
• Communicate with clients and OIT staff using Outlook and the Microsoft Teams app.
• Setting up, picking up, and checking-in items for classes.
• Typing, filing, answering telephones, providing customer service, scheduling appointments.
• Utilizing Microsoft Office experience.
• Setting up audio/visual equipment, PowerPoint presentations, and/or computers for staff, faculty or students.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed