Student Worker - IT Technical Assistant (work study)

NCMC Student Worker•Trenton, MO

13d•Onsite

About The Position

IT Technical Assistant supports IT Services staff with operational and project needs. The candidate must have great interpersonal skills, strong information technology skills, pay attention to detail, and type accurately. Key attributes for the successful candidate will be positive attitude and a willingness to learn and grow with NCMC IT Services.

Requirements

Effective interpersonal, oral, and written communication skills.
Demonstrated skill and ease in dealing with the public in a friendly, professional manner.
Strong ability to troubleshoot technology device problems.
Knowledge of local area networks, TCPIP, and software installations.
Ability to work collaboratively with others.
Ability to quickly learn new technologies and processes.
Ability to follow instructions and meet deadlines.
Experience using and troubleshooting of Microsoft products (OS and Office).

Nice To Haves

Previous experience providing clerical or administrative support in a business setting is a plus.

Responsibilities

Assist IT Services personnel with providing end user support, equipment installation, technology maintenance tasks, and projects
Maintain and monitor NCMC computer labs as needed
Answer email and telephone inquiries and work well under pressure
Log all support interactions and communication records in IT ticketing system
Track and route problems and requests
Research solutions and information regarding technical issues
Preserve and grow knowledge of support processes, products, and services; document internal procedures to populate knowledge base
Monitor daily open tickets in the Helpdesk Ticket Queue
Properly escalate unresolved queries to the next level of support
Follow up with customers, provide feedback, and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Other duties as assigned