Regular Student Technical - IT
About The Position
This is a regular student technical position in which the student will assist staff or faculty with supporting the department by performing customer service-related duties in an office setting. The Office of Information Technology (OIT) at the University of Central Oklahoma (UCO) strives to enhance learning, improve service and communication, and increase student, faculty, staff, and community access to useful information through the application of technology. Information Technology at UCO provides computing, networking, e-learning, telephone, training, and support services to students, faculty, staff and the University community.
Requirements
- Must be enrolled at least half-time (6 hours for undergraduates, 5 hours for graduates) for Fall/Spring Semesters.
- F1/J1 Visa students must be enrolled full-time (12 credit hours for undergraduates, 9 for graduates).
- Must be enrolled in at least 3 summer credit hours or be enrolled in the upcoming fall semester in the minimum credit hours required for their classification and employment type for Summer Semester.
- Must be able to work across multiple areas throughout UCO campus as necessary.
- Experience working with Windows, Macintosh, iPhones, and Android devices.
- Excellent oral and digital communication skills.
- Sensitivity of intercultural communication.
- Good interpersonal skills.
- Detail oriented.
- Dependable.
- Punctual.
Nice To Haves
- Energetic team players who are able to function in a fast-paced environment.
- Candidates who understand the basics of troubleshooting and are able to intelligently work with clients on various issues.
- Computer Science majors.
Responsibilities
- Setting up, picking up, and checking-in items for classes
- Typing, filing, answering telephones
- Providing customer service
- Scheduling appointments
- Utilizing Microsoft Office experience
- Setting up audio/visual equipment, PowerPoint presentations, and/or computers for staff, faculty or students
- Providing customer service to the UCO community via phone, email, online portal, and in-person
- Answering phones
- Troubleshooting computer-related issues
- Documenting incidents/requests
- Application support
- Pickup/delivery
- Imaging/setup of end user technology resources
- Trouble shoot client incidents reported/assigned through Team Dynamix
- Communicate with clients and OIT staff using Outlook and the Microsoft Teams app
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
