Student Support Officer

Monash • Clayton, NC

8d • Onsite

About The Position

The Faculty of Arts is seeking a casual Student Support Officer to deliver high-quality administrative services and support throughout the student lifecycle. The role assists students with enquiries, course advice, enrolments, course progression, completions, transfers and academic progress, helping them navigate their studies with confidence.

Working collaboratively with colleagues and key stakeholders, the Student Support Officer provides timely advice and responsive customer service while ensuring compliance with university policies and procedures. The role also contributes to continuous improvement initiatives that enhance service delivery, streamline processes and improve the student experience.

Requirements

• Strong administrative skills.
• Commitment to delivering accurate, timely and high-quality service.
• Effective communication skills and ability to provide clear, helpful advice.
• Ability to manage competing priorities while maintaining attention to detail and confidentiality.
• Ability to work collaboratively with diverse stakeholders and build positive working relationships.
• Proactive approach to problem-solving and continuous improvement.
• Commitment to contributing to a supportive team culture and excellent student experience.

Responsibilities

• Deliver administrative services and support throughout the student lifecycle.
• Assist students with enquiries, course advice, enrolments, course progression, completions, transfers and academic progress.
• Provide timely advice and responsive customer service to students and stakeholders.
• Ensure work complies with university policies and procedures.
• Contribute to continuous improvement initiatives to enhance service delivery, streamline processes and improve the student experience.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed