Student Support Officer

Arc Employee Portal•Kensington, NY

2d•Onsite

About The Position

The Student Support Officer is the front face for Arc-related queries, helping students navigate questions and access services that contribute to their university experience. The role provides front-desk administration, including managing correspondence and bookings, and supports Arc Clubs and Volunteering. It is based at Arc’s central office on UNSW’s Kensington Campus and offers flexible hours to suit the successful applicant’s timetable and commitments.

Requirements

Be a current UNSW student through the end of 2027.
Strong interpersonal skills and the ability to liaise with people at all levels, both within and outside Arc.
Demonstrated face-to-face customer service experience.
Strong verbal and written communication skills, with accuracy and attention to detail.
Demonstrated discretion, integrity, and confidentiality when handling sensitive issues.
Ability to work independently and as part of a team.
Ability to multitask and show initiative.
Ability to follow established procedures.
Punctuality and ability to work to a set roster.
Flexibility to adapt to different situations and attend after-hours team meetings.
Strong ethical and professional work attitude.

Responsibilities

Represent Arc by delivering exceptional customer service.
Help students navigate their university experience and respond to Arc-related queries.
Manage bookings for Arc rooms, resources, and services.
Process payments for Arc initiatives, including Membership, Volunteering, and Clubs.
Manage mail, cash flow records, and other documentation.
Support Arc Clubs and Volunteering.
Adapt to the evolving needs of Arc and the student body.