Student Support Counselor I (PT - 25 HRS)

Community College System of New Hampshire•Concord, NH

About The Position

This professional counseling role provides student support focused on wellness and mental and behavioral health. The counselor provides assessment, support, and community engagement through a wellness model, while ensuring timely responses to student concerns, consistent case management, and compliance with institutional policies and applicable regulations. The position reports to the Vice President of Student Success at NHTI - Concord’s Community College. The role supports the Lynx Care Center through early intervention, care coordination, advocacy, resources, and encouragement. It includes assessing reports of students of concern, providing non-clinical case management, connecting students with campus and community resources, and helping develop outreach, prevention, and student support initiatives. The counselor also collaborates on crisis intervention and emergency coverage protocols, conducts evaluations of areas of responsibility, and participates in college activities and committees. The employee is expected to uphold the college’s Mission and Vision and comply with applicable college, system, state, and federal rules and regulations.

Requirements

Master’s degree in a mental-health-related field such as counseling, social work, or psychology; OR a bachelor’s degree from an accredited college or university with a major in Psychology, Counseling, Social Work, Human Services, or a related field.
Two years of experience as a social worker or mental health counselor, including experience with social and psychological issues, crisis intervention, substance abuse, and/or group counseling.
New Hampshire driver’s license or access to statewide transportation.
Considerable knowledge of counseling principles and techniques.
Considerable knowledge of learning, behavior, and emotional patterns of traditional and nontraditional college students.
Ability to maintain rapport with students, faculty, and staff.
Ability to communicate effectively and prepare written reports.
Ability to instruct students, faculty, and staff concerning counseling roles and techniques, leadership roles, and human relations.
Competency in presentation skills, group process, and conflict management training.
Ability to exercise professional judgment and handle sensitive and confidential matters appropriately and professionally.
Proficiency with the Microsoft Office suite.

Nice To Haves

Counseling experience in a college setting.
Current New Hampshire licensure as a Clinical Mental Health Counselor, Clinical Social Worker, or School Social Worker.

Responsibilities

Support the Lynx Care Center by providing early intervention, care coordination, advocacy, resources, and encouragement for students.
Receive and assess reports of students of concern and determine appropriate referrals and interventions.
Provide non-clinical case management, including monitoring, follow-up, and coordination of services.
Connect students with campus and community resources, including academic, counseling, and basic needs supports.
Assist with the development and implementation of outreach, prevention, and student support initiatives.
Build relationships and liaise with outside agencies to make appropriate student referrals and provide student development education training programs.
Collaborate with the Vice President of Student Success and Campus Safety to develop, implement, and provide crisis intervention and emergency coverage protocols as appropriate.
Ensure compliance with FERPA, Title IX, the Clery Act, and institutional policies; maintain confidentiality and exercise sound professional judgment when handling sensitive information.
Use appropriate student development evaluation and assessment techniques and conduct systematic qualitative and quantitative evaluations of areas of responsibility.
Participate in NHTI activities, including orientations, open houses, academic ceremonies, and campus committees.
Embrace and adhere to the college’s Mission and Vision and comply with college, system, state, and federal rules and regulations.
Perform other duties as assigned within the scope of the role.