Student Support Case Manager

University of Kansas•Lawrence, KS

About The Position

The Student Support Case Manager works within Student Support and Case Management (SSCM), a department in Student Affairs. The role addresses complex student situations that affect a student’s ability to function successfully in the University community or involve disruptive behavior requiring significant change for the student to remain at or return to the University. The Case Manager provides non-clinical case management, developing and implementing short- and long-term response plans for concerns including physical and mental health, student safety, personal crises, basic-needs insecurity, and campus-life integration. The Case Manager does not provide therapy, but facilitates students’ access to and appropriate use of University and community services while coaching them in self-care, self-management, autonomy, and self-advocacy. The position collaborates with SSCM colleagues, Student Affairs, and on- and off-campus partners. It reports directly to the Director of Student Support and Case Management. The regular work schedule is Monday through Friday, 8 a.m. to 5 p.m.; availability to work nights and weekends is also required. The position requires a bachelor’s degree in social work, counseling, psychology, applied behavioral science, or a related field plus two years of related experience, or a master’s degree in one of those fields. A minimum of one year of professional work experience following graduation or degree attainment is also required. Applicants must submit a cover letter addressing required and preferred qualifications, a resume, and three professional references. Only complete applications will be considered. Application review begins November 2, 2026, and continues until a qualified applicant pool is identified.

Requirements

Bachelor’s degree in social work, counseling, psychology, applied behavioral science, or a related field and two years of related experience, or a master’s degree in one of these fields or a related field.
At least one year of professional work experience following graduation or degree attainment.
Experience working with or supporting people with high needs or experiencing crisis.
Ability to work cooperatively in a multidisciplinary team environment.
Ability to collaborate with a varied population of students, staff, faculty, administrators, and other community members.
Excellent written communication skills.
Availability to work nights and weekends.
Formal degree in a cited discipline area, as stated to be necessary for the advanced knowledge, analytical skills, and professional competencies required for the role.

Nice To Haves

Experience in crisis support areas, such as suicide prevention and intervention, sexual assault survivor support, crime victim advocacy, food insecurity, or homelessness.
Experience in a university setting.
Experience managing confidential and sensitive information.
Ability to help people reflect without bias on behavior, decision-making, and community membership.
Ability to analyze complex situations.

Responsibilities

Meet with students to assess concerns and well-being and develop action plans addressing current and ongoing needs.
Coordinate and track referrals to internal University services, including the Student Access Center, Counseling and Psychological Services, Watkins Health Services, Housing and Residence Life, and Student Conduct and Community Standards.
Coordinate students’ transitions from University services to external community providers, including psychiatric and psychological treatment and alcohol and drug treatment services.
Support student academic planning in collaboration with the Student Access Center, Jayhawk Academic Advising, and academic units, including planning for missed work, adjusting course loads, and considering withdrawals, incompletes, and successful returns.
Follow up with students referred to campus or community resources and encourage compliance with recommendations and care plans.
Maintain accurate case management records in Maxient.
Assist with absence notifications to faculty for students who need to miss classes due to illness, hospitalization, family emergencies, or similar circumstances.
Help develop outreach to raise awareness of Student Support and Case Management and the Support and Care Referral Team, and to encourage appropriate, positive student behavior.
Represent Student Support and Case Management at assigned University and community events, potentially giving presentations.
Serve on University-wide and Student Affairs committees and task forces as needed.
Perform other duties as assigned.