Student Accountability Case Manager
About The Position
The Student Accountability Case Manager is an integral member of a student-centered team supporting accountability, conflict resolution, and student success. The position supports student accountability processes by progressing cases in a timely manner, maintaining accurate records, facilitating fair and impartial resolutions, and promoting educational and restorative outcomes that support student development and community standards. Reporting to the Associate Director for Student Accountability & Conflict Response, the Case Manager assists with alleged student and student organization misconduct cases, conduct review matters, and adaptable resolutions. Duties include assessing reported concerns to determine possible resolution pathways; meeting with involved parties to discuss allegations and conduct or conflict-response processes; managing resolutions; assisting with the Academic Misconduct resolution process; monitoring compliance with assigned Action Plans; and serving as a decision-maker in the formal student conduct process. The schedule may be 40 hours per week for nine months a year (August 15–May 15), or 30 hours per week year-round. The role is primarily remote, with occasional in-person meetings or events requiring travel to University Park. The position is 75% full-time equivalency with months off determined by the FTE arrangement. Remote and hybrid arrangements require approval and are not guaranteed.
Requirements
- Master's degree and at least 1 year of relevant experience, or an equivalent combination of education and experience.
- Successful completion of required background check(s) in accordance with University policies.
- Applicants must be authorized to work in the United States; Penn State does not sponsor or take over sponsorship of a staff employment visa.
Responsibilities
- Organize, manage, and track reports and cases in the Maxient case management system.
- Serve as Case Manager in the formal student conduct process by issuing notices, facilitating informational meetings, maintaining case records and documentation, coordinating communications with students and stakeholders, and managing pre-Administrative Conference resolutions.
- Ensure timely case progression, accurate recordkeeping, and procedural compliance from initial report through resolution.
- Serve as a trained, impartial decision-maker in administrative conferences within the formal student conduct process.
- Apply the preponderance of the evidence standard, determine responsibility, and issue clear, timely, well-supported written decisions to respondent students.
- Develop, sustain, and deliver educational, reflective, and/or restorative outcomes.
- Monitor compliance with assigned Action Plans and resolution agreements.
- Review referrals from academic integrity committees and apply academic misconduct guidelines to assess cases and determine appropriate accountability outcomes.
- Facilitate formal and informal academic misconduct resolution processes and communicate outcomes to students.
- Maintain accurate records of violations, sanctions, and case resolutions in Maxient.
- Process student conduct record requests in accordance with FERPA, applicable laws, and University policy; review records, determine release and redaction requirements, and document disclosures.
- Ensure timely, private, and accurate handling of student conduct information.
- Complete other unit priority tasks as assigned by the supervisor.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Retirement plans.
- Paid time off, including holidays, vacation, and sick time.
- 75% tuition discount for employees and eligible spouses and children.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
