Student Accountability Case Manager

The Pennsylvania State University•University Park, FL

1d•Remote

About The Position

The Student Accountability Case Manager serves on a student-centered team supporting accountability, conflict resolution, and student success. The position supports student accountability processes by ensuring timely case progression, maintaining accurate records, facilitating fair and impartial resolutions, and promoting educational and restorative outcomes that support student development and community standards. Reporting to the Associate Director for Student Accountability & Conflict Response, the Case Manager assists with cases involving alleged student and student organization misconduct, conduct review matters, and adaptable resolutions. The role conducts initial assessments of reported concerns to identify possible resolution pathways, meets with involved parties to discuss allegations and relevant processes, and manages resolutions. It also supports the Academic Misconduct resolution process, monitors student compliance with assigned Action Plans, and serves as a decision-maker in the formal student conduct process. The position may be scheduled for 40 hours per week for nine months a year (August 15–May 15), or 30 hours per week year-round. It offers a flexible work arrangement, primarily remote, with occasional in-person meetings or events requiring travel to University Park. This is a 75% full-time-equivalency position with months off determined by the position’s FTE percentage and unit needs. The position is eligible for benefits associated with a full-time position.

Requirements

Master's degree.
At least 1 year of relevant experience, or an equivalent combination of education and experience.
Successful completion of background check(s) in accordance with University policies.
Applicants must be authorized to work in the United States; Penn State does not sponsor or take over sponsorship of a staff employment visa.
Submit a cover letter and resume for full consideration.

Responsibilities

Organize, manage, and track reports and cases in the Maxient case management system.
Serve as Case Manager in the formal student conduct process by issuing notices, facilitating informational meetings, maintaining case records, coordinating communications, managing documentation, and managing pre-Administrative Conference resolutions.
Ensure timely case progression, accurate recordkeeping, and procedural compliance from initial report through resolution.
Serve as a trained, impartial decision-maker in administrative conferences conducted through the formal student conduct process.
Apply the preponderance of the evidence standard to assess information, determine responsibility, and issue clear, timely, well-supported written decisions to respondent students.
Develop, sustain, and deliver educational, reflective, and/or restorative outcomes.
Monitor compliance with assigned Action Plans and resolution agreements.
Review referrals from academic integrity committees and apply academic misconduct guidelines to assess cases and determine appropriate accountability outcomes.
Facilitate formal and informal resolution processes and communicate outcomes to students.
Maintain accurate records of violations, sanctions, and case resolutions in the Maxient case management system.
Process requests for student conduct records in accordance with FERPA, applicable laws, and University policy.
Review records for disclosure and determine appropriate release and redaction requirements.
Maintain accurate disclosure records and ensure student conduct information is handled in a timely, private, and accurate manner.
Complete other unit priority tasks as assigned by the supervisor.