Student Success & Services Coordinatior

CSU Careers•San José, CA

About The Position

Reporting to the Director of Resources and Operations and receiving work lead direction from the Associate Dean, the Student Success and Services Coordinator provides advanced, cross-functional program administration, specialized academic advising, and student support for applicants and enrolled students in the College of Information, Data and Society. The incumbent leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources; and analyzes student outcomes to inform service improvements. Serving as a primary liaison among College leadership, program directors, and university partners, the position exercises independent judgment to resolve complex student cases and advance student completion and graduate success. The role provides advising and enrollment guidance, coordinates interventions for at-risk students, resolves complex academic concerns, and works with university partners on academic issues. It also plans student engagement events and communication campaigns, maintains digital advising resources, evaluates student and alumni data, and recommends operational improvements.

Requirements

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution where job-related.
Three years of progressively responsible professional student services work experience.
A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
Advanced knowledge of student development theories, academic advising practices, and service approaches for diverse graduate and undergraduate student populations.
Ability to provide culturally responsive, professional, and respectful service in online and in-person settings.
Ability to investigate complex student and administrative issues, exercise independent judgment, and develop solutions when direct precedent does not exist.
Skill in researching, compiling, analyzing, and interpreting qualitative and quantitative student data and presenting clear reports and actionable recommendations.
Ability to identify student needs, assess risks to academic progress, and coordinate effective outreach, intervention, and referral strategies.
Skill in planning, coordinating, and delivering large-scale student outreach events, webinars, open houses, and communication campaigns.
Technical proficiency with instructional, collaboration, data, and web platforms, including Canvas, Zoom, Drupal/WordPress, PeopleSoft, Qualtrics, Google Apps, and Microsoft Office.
Ability to establish and maintain collaborative, effective working relationships with students, faculty, university administrators, and external partners.

Nice To Haves

Three or more years of professional experience in academic advising, student retention, or student outreach in a higher education setting.
Demonstrated experience developing student outreach campaigns, webinars, or open house events.

Responsibilities

Provide specialized academic advising, enrollment support, and eligibility guidance for applicants and enrolled students across college programs.
Identify at-risk students and coordinate targeted retention interventions that support academic progress and on-time graduation.
Investigate, prioritize, and resolve complex or unprecedented student concerns; research options and recommend appropriate academic actions, petitions, and adjustments.
Serve as a primary liaison with College leadership, department chairs and program directors, Graduate Admissions and Program Evaluation, and the Registrar's Office to resolve academic issues.
Design, manage, and deliver student outreach and engagement activities, including open houses, webinars, workshops, poster sessions, and focus groups.
Develop and manage student communication campaigns and outreach initiatives that advance recruitment, engagement, and retention goals.
Maintain digital advising hubs, help desks, and student resources through Canvas and web platforms.
Collect, analyze, and interpret student retention, persistence, time-to-degree, and survey data to support strategic goals and continuous improvement.
Collaborate on survey design, administer student and alumni surveys, and present findings to faculty and leadership for program improvement and accreditation reviews.
Recommend and implement administrative policy and operational improvements based on data findings and student service needs.