Student Success Manager - Enrollment Strategy

Southeast Missouri State University • Cape Girardeau, MO

8d

About The Position

Southeast Missouri State University seeks a collaborative, service-oriented Student Success Manager to serve as the system administrator for its student success and retention platform. By connecting technology, data, and effective outreach, the role helps the University identify student needs, deliver timely interventions, and support persistence and degree completion.

The position oversees the platform’s configuration, user access, permissions, maintenance, and daily operations. It works with advising, academic departments, student support offices, information technology, and institutional research to develop coordinated workflows, maintain integrations, troubleshoot issues, and ensure accurate and timely sharing of student data. The manager also configures campaigns and communications, develops dashboards and reports, trains and supports users, and serves as the primary liaison with the software vendor.

The manager maintains procedures aligned with University policies, student privacy requirements, and accessibility standards, and assesses platform effectiveness to recommend enhancements based on user feedback, institutional priorities, and student outcomes. The position is full-time.

Requirements

• Bachelor’s degree.
• Minimum three years of relevant experience in higher education, student success, advising, enrollment management, information systems, or a related field.
• Excellent communication and collaboration skills.
• Strong computer and technical skills.
• Proficiency with student information systems for data collection, assessment, reporting, and continuous improvement.
• Demonstrated ability to configure systems or workflows, troubleshoot issues, and translate operational needs into practical technology solutions.
• Detail-oriented with strong organizational and problem-solving abilities.
• Exercises sound judgment.
• Ability to maintain confidentiality when working with sensitive information.
• Demonstrated experience and understanding of person-centered planning and outcomes.
• Commitment to student success.

Responsibilities

• Serve as system administrator for the student success and retention platform, overseeing configuration, user access, permissions, maintenance, and daily operations.
• Collaborate with advising, academic departments, student support offices, and information technology to develop workflows for coordinated outreach, early alerts, referrals, and case management.
• Configure and manage student success campaigns, automated communications, tracking items, and follow-up processes supporting registration, persistence, and degree completion.
• Develop dashboards and reports to monitor student engagement, re-registration activity, and other student success indicators.
• Partner with information technology and institutional research teams to maintain integrations, troubleshoot issues, and ensure accurate and timely sharing of student data.
• Provide user training, documentation, and ongoing support to promote effective and consistent use of the platform.
• Serve as the primary liaison with the software vendor, coordinating support requests, system updates, and evaluation of new features.
• Maintain procedures for system use and data management aligned with university policies, student privacy requirements, and accessibility standards.
• Assess platform effectiveness and recommend enhancements based on user feedback, institutional priorities, and student outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level