Enrollment Client Success Manager

Clarity•Remote,

3d•Remote

About The Position

Reporting to the Vice President of Client Experience, the Enrollment Client Success Manager ensures assigned schools are fully implemented, trained, and supported throughout the year so they can use Clarity software to achieve their strategic priorities and operational goals. The role works alongside a team of client success managers, each of whom maintains a portfolio of schools. The position is in a fully remote work environment, with company-sponsored team-specific and company-wide offsites each year.

Requirements

At least 5 years of direct work experience in a PK-12 school business office or in non-profit billing and accounting.
Growth mindset and eagerness to join a quickly growing team offering personal and professional growth opportunities.
Comfort with uncertainty and enthusiasm for designing processes.
Genuine enjoyment of helping people solve problems.
Comfort with technology and ability to learn new systems and software quickly.
Excellent organizational, time management, and communication skills.
Experience using spreadsheets to analyze data and drive decision-making.

Responsibilities

Train schools through the onboarding and implementation process.
Proactively schedule and lead regular check-in calls with schools throughout the year and ensure they are on track to meet their goals using Clarity.
Serve as a trusted thought partner to schools.
Communicate feature requests and potential product improvements to the product team to better serve schools and families using Clarity software.
Respond promptly to support inquiries submitted by schools and escalate relevant inquiries to appropriate internal teams.
Solicit and document feedback data from client schools.
Attend and participate in regular team and company meetings as scheduled.
Attend and participate in professional conferences as needed.
Develop and maintain training materials and resources for school users.
Perform other duties as required or assigned that are reasonably within the scope of the job classification.