Hourly Enrollment Success Specialist

Southwestern College•Chula Vista, CA

8d•Onsite

About The Position

Under the direction of assigned supervisory or management personnel, the Enrollment Success Specialist performs complex technical and varied clerical work related to student services, which may include admissions and records, financial aid, outreach, residency, cashiering, and counseling. The position provides technical and clerical support to faculty and staff and information and assistance to students, employees, managers, and the public. It supports matriculation activities such as outreach, admissions, orientation, placement, registration, and follow-up; some outreach may take place off campus. The role performs admissions and records functions, assists students with enrollment, processes registrations and other records, researches and resolves record discrepancies, explains District policies and rules, maintains student records, and handles transcripts. It also reviews residency documentation, provides information about residency status and tuition, responds to questions through written, telephone, virtual, and in-person channels, compiles and reports data, and helps students complete and submit petitions and forms. This is a non-telecommuting position. Successful candidates may be assigned to any of the District’s campus sites: Chula Vista, Crown Cove, National City, Otay Mesa, and/or San Ysidro.

Requirements

Equivalent to two years of college-level coursework in business or a related field.
Two years of increasingly responsible experience in a student services or academic setting involving frequent student contact and demonstrating basic knowledge and understanding of student services.
Knowledge of student services programs and activities; applicable state and federal policies, rules, and regulations; financial and statistical record-keeping; basic mathematics; office procedures and equipment; and relevant word-processing, spreadsheet, and database applications.
Ability to perform complex clerical and varied technical work; understand, explain, and apply laws, rules, regulations, and policies related to college programs and student services; and learn and implement site emergency procedures.
Ability to analyze situations and make judgments without immediate supervision; operate office equipment and software; enter data at the speed required for successful performance; and adapt to changing technology.
Ability to maintain accurate records, prepare reports, work independently with limited direction, organize work to meet deadlines, and work effectively with frequent interruptions.
Strong oral and written communication, interpersonal, English usage, spelling, grammar, and punctuation skills; ability to establish effective working relationships and demonstrate tact, patience, and courtesy.
Ability to work sensitively and effectively with the diverse populations of community college students.
Foreign degrees from institutions outside the United States require coursework evaluation by a professional association that is a member of NACES, with a copy of the evaluation submitted with the application.
Selected candidates must complete electronic fingerprinting within 10 days of employment, provide tuberculosis clearance dated within the past four years within 60 days of employment, and provide proof of eligibility to work in the United States.

Responsibilities

Perform admissions and records functions in accordance with District policies and procedures, including reviewing, tracking, and processing applications and related forms.
Assist students with the enrollment process and process registrations, grade changes, and other documents, ensuring they are complete.
Research and resolve discrepancies and problems in student records; maintain student records and process incoming transcripts and transcript requests.
Provide information and explain District policies, procedures, rules, and regulations, including admission and registration requirements.
Track the collection of positive attendance rosters, registration data, and grades; update usernames and reset passwords.
Review documentation for special admissions programs and residency status, apply non-resident regulations, explain residency status and tuition fees, and send appropriate forms.
Serve as a central point of contact and answer general questions in writing, by telephone, virtually, and in person.
Compile and summarize data from various sources; prepare forms, schedules, and reports; and enter, extract, and research student data using integrated software systems.
Help students understand how to complete and submit petitions and forms; review submissions for completeness, route them to appropriate departments, and process assigned items.
Support matriculation activities, including outreach, admissions, orientation, placement, registration, and follow-up; participate in off-campus outreach as assigned.
Provide technical and clerical support to faculty and staff and information and assistance to students, staff, faculty, managers, and the public.