Student Success Advisor Career & Programmatic

Post University•Waterbury, SC

2d•Remote

About The Position

The Student Success Advisor (SSA) Career & Programmatic supports the academic success and retention of Post University online and/or regional-site students. The SSA serves as a consistent contact for students in a specific area of study, from the start of their studies through graduation, building supportive relationships and helping students overcome barriers to achieving academic and career goals. The role requires a student-centered, proactive approach to engagement, coaching, and advocacy. The advisor independently manages an assigned student caseload, maintains frequent contact, responds to questions, monitors progress toward graduation, and shares relevant metrics and analysis with management. The SSA also helps students use university systems and understand academic policies, and provides guidance on academic progress, course and degree selection, and balancing work, life, and study. The position offers the option to work remotely. Remote employees must use a wired connection directly to their home router and meet the stated internet speed and latency requirements. A dedicated, quiet workspace free from distractions is required. The schedule after training is Monday through Friday, with one late night on Wednesday. Pay is $45,000 annually or $21.64 per hour.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Engaging and dynamic phone presence.
Excellent email communication skills, including clear and concise writing.
Ability to take initiative and work independently and as a team member toward organizational goals.
Energetic and goal-oriented approach.
Interest in working in a fast-paced environment that requires multitasking.
Dedication to student success.
Sense of urgency and drive to respond to students and colleagues.
Ability to use and quickly learn technology, including Blackboard, social media, CRM/CNS, and Microsoft Office products.
Excellent organizational skills and ability to maintain consistent contact with a student caseload.
Ability to connect with and develop relationships with adult students.
High ethical standards and a positive influence on workplace culture and environment.
For remote work, ability to provide a wired connection directly to the home router meeting the specified minimum internet requirements, and a dedicated, quiet workspace free from distractions.

Nice To Haves

Ability to work evenings and weekends.

Responsibilities

Develop and maintain positive, supportive relationships with students and help them feel connected to the university learning community.
Communicate frequently with assigned students through their first term to keep them informed and engaged.
Use university technology systems to strengthen student relationships.
Communicate with students by phone and respond promptly to questions and requests by telephone and email, typically on the same day.
Advocate for students across university departments and independently manage an assigned caseload.
Track students’ academic progress toward graduation using university systems and regularly report metrics to management.
Analyze student data from internal systems and external sources to help improve the student experience and university services.
Identify barriers to academic success and develop solutions that support student retention, working independently and with the Student Success Advisor team.
Introduce students to and train them on university systems, including Web Registration and Blackboard.
Accurately communicate and support university academic and other policies.
Guide students on academic progress, course selection, degree selection, and work-life-study issues.
Coach and counsel students on success strategies, overcoming hurdles or objections, and productive interactions with the university.
Perform other duties as assigned.