Student Services Specialist

Appalachian State University•Boone, NC

About The Position

This position serves as an assistant in the Information Services Area of the Registrar’s Office and is charged with assisting with all aspects of scheduling and registration related to the Fall, Spring and Summer schedule of classes for course offerings at the graduate and undergraduate level. This person also assists current and prospective students, alumni, parents, faculty and staff utilizing knowledge of university policies and procedures; processes registrations and resolves problems with student registrations; works with student records including grade changes, enrollment verifications, transcripts, Audit Forms, Pass/Fail forms, Deans Certifications, Late Adds and Drops, Retro-Active Adds and Drops, Special Course Forms, and Repeat Forms; processes name, SSN and date of birth changes; interprets discrepancy reports and corrects errors; trains departmental staff as needed and conducts research at the request of the National Student Clearinghouse. This position assists in reviewing website content for needed updates as related to areas of responsibilities and ensures procedures within the Service Area are clearly documented and kept current. The position will also be supportive of exploring more efficient ways to perform tasks utilizing technology resources. May include other duties as assigned due to office needs or changes. At Appalachian State University, we believe in the power of community. Our mission, vision and values reflect a deep commitment to sustainability shown in our classrooms, our operations and our community. Build your future in the High Country at Appalachian State University. Click here to learn about the benefits of being an employee at Appalachian State University and living in Boone, NC.

Requirements

Bachelor’s degree; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Nice To Haves

Working knowledge of University policy and procedure.
Demonstrated experience using Banner Student.
Reporting experience.
Previous work experience in a high-traffic academic student service environment.
Comfortable working both independently and as part of a collaborative team.

Responsibilities

Assist with all aspects of scheduling and registration for Fall, Spring, and Summer classes at the graduate and undergraduate level.
Assist current and prospective students, alumni, parents, faculty, and staff with university policies and procedures.
Process registrations and resolve issues with student registrations.
Work with student records including grade changes, enrollment verifications, transcripts, Audit Forms, Pass/Fail forms, Deans Certifications, Late Adds and Drops, Retro-Active Adds and Drops, Special Course Forms, and Repeat Forms.
Process name, SSN, and date of birth changes.
Interpret discrepancy reports and correct errors.
Train departmental staff as needed.
Conduct research for the National Student Clearinghouse.
Review website content for updates related to areas of responsibility.
Ensure procedures within the Service Area are clearly documented and kept current.
Explore efficient ways to perform tasks using technology resources.
Perform other duties as assigned.