Student Services Specialist (0097697T)

University of Hawaii•Honolulu, HI

About The Position

This is a temporary, full-time position within the College of Education / Special Education department at the University of Hawaii at Manoa. The role is responsible for various administrative and student support functions related to program recruitment, admissions, student compliance, and fiscal processing. The appointment begins September 2026, with renewal contingent upon performance, department needs, and funding availability.

Requirements

Possession of a baccalaureate degree in Education, Social Sciences, Natural Sciences or related field and 0 year(s) of progressively responsible professional experience with responsibilities for project management; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
Functional knowledge of principles, practices and techniques in the area of administration/office management demonstrated by knowledge, understanding and ability to apply concepts, terminology.
Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with student recruitment including creating digital recruitment material.
Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of course scheduling and registration in higher education.
Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
Demonstrated ability to operate a personal computer and apply word processing software.
Familiarity with processing and maintaining standard financial documents, such as purchase orders, invoices, and travel reimbursements in a higher education setting.
Ability to ensure financial documents comply with internal policies, procedures, and external regulations.
Functional knowledge of student recruitment, including creating digital recruitment material to be used for generating interest in programs and retaining current students.
Ability to work before or after normal business hours including weekends and/or holidays.
Ability to travel independently to various geographical locations in a timely manner.
Requirement may be fulfilled by a valid Hawaii Driver's license (class 3), comparable driver's license, or other means of transportation, which meets position needs.

Nice To Haves

Familiarity with UH policies and procedures.
Ability to multi-task and perform in a fast-paced environment.
Experience with RCUH, KFS, UHF, and eTravel systems.
Experience with course scheduling and registration in higher education.
Experience with supervising and/or training student assistants.

Responsibilities

Collecting and validating promissory notes, issuing stipends, and monitoring student compliance with program requirements.
Designing, generating, and synthesizing print content for recruitment marketing campaigns to be disseminated to prospective students.
Managing and ensuring promotion through various media outlets, including newspaper, radio, web, and social media.
Assisting with program assessment reports to UH Manoa and the College of Education assessment office.
Participating in Special Education program activities that may be held before and after normal working hours, weekends and/or holidays and at some offsite locations.
Preparing and coordinating statewide faculty and student participation face-to-face travel requirements.
Ensuring UH fiscal procedures for stipends are followed, while also collecting and organizing documentation, including tax and consent forms.
Directing department admission procedures by coordinating admission paperwork, following up on status and evaluation, tracking progress, organizing interviews, etc.
Serving as the primary point of contact for approximately 100+ applicants as well as other departments associated with the admissions process.
Coordinating and implementing new student procedures.
Developing and disseminating information packets, communicating requirements, monitoring and auditing student progress, and assisting with orientation.
Processing fiscal documents including purchase orders, mileage, travel and personal reimbursements ensuring conformity with University, State, and federal fiscal policies and procedures and propriety of expenditures.
Facilitating and managing registration for new and continuing students by contacting advisors, tracking upcoming and previously completed courses, assigning CRNs, placing overrides, and contacting students.
Hiring and supervising student workers.
Performing other duties as assigned.