UNIV - Student Services Manager I - College of Health Professions

Medical University of South Carolina•Charleston, SC

1d•$52,100 - $88,600•Onsite

About The Position

Designs, develops and administers policies and programs for assigned student services area(s). Manages and evaluates programs to include budgeting and personnel planning; trains and supervises subordinate program coordinators and students. Advises other administrators on matters relating to student services programs, policies and procedures. Establishes and reviews policy and procedures to ensure conformance with state, federal and institutional guidelines. Advises student organizations concerning program development and expenditure of funds; conducts leadership seminars for group officers. Provides counseling to students and groups on a variety of personal, social, vocational and academic problems. Plans, writes, edits, publishes and updates program information as it relates to policies, procedures and services available to students, faculty and staff. Serves as liaison between the campus and the general public, parents and alumni. Coordinates data processing procedures related to assigned student services program area(s). Validates and controls all requests for reports concerning student information.

Requirements

A bachelor's degree
Three years experience in student services programs.
Ability to obtain and maintain a valid drivers license.
Computer literacy.
Ability to work odd shift as required.
Ability to work overtime as required.
Ability to learn new processes, tools and equipment as required.

Responsibilities

Provide leadership for CHP student services in applicant and admitted student communication improvements.
Develop strategic plans in collaboration with the CHP marketing team to utilize automations within the CRM to communicate critical information to applicants during the admissions cycle.
Develop communications to increase the engagement of admitted students during the time between when an offer is accepted to the start of their first semester of enrollment.
Develop content that will be utilized college wide, as well as the creation and management of template communications that can be selected by individual programs for use as needed in various platforms.
Collaborate with student services and program admissions teams to identify communication gaps and create plans to fill the identified needs, coordinate with marketing to support implementation efforts and devise methods to track impact when possible.
Review communications annually for updates and edits needed.
Advise and collaborate with recruitment, marketing and communication managers on matters related to enrollment communication processes and the impact on the student enrollment experience.
Mentor colleagues in implementation of communication initiatives within program admission cycles using developed resources and evidence based practices.
Advise students regarding course requirements, university and college policies, work study opportunities, student health issues, compliance with university-mandated training, program degree requirements, financial aid, and student holds.
Collaborate with Division Directors and faculty to determine required and elective courses, class schedules and textbooks.
Ensure faculty course schedules do not conflict.
In conjunction with Division faculty, plan class schedules each semester and determine which courses are to be activated and register students.
Analyze and prepare student data and generate statistical reports as requested by program.
Monitor and audit student records.
Facilitate transcript grade audits to ensure all students are achieving the required GPA to maintain enrollment.
Counsel prospective students for assigned programs and advise prospective students regarding general program requirements.
Analyze and prepare data on all applicants to provide final review list for admissions committee.
Establish communication with applicants via email and phone to provide information on interview days.
Collaborate with divisions to select on campus and/or virtual interview days and prepare notification letters to be sent to all applicants.
Autonomously create agendas, schedules for interviews and establish workflow of the interview days.
Initiate all communication with applicants regarding final decisions.
Analyze and prepare admissions data for use in program reporting.
Specialize in the enrollment of non-traditional student types (part-time, international, hybrid, remote & non-degree seeking) requiring the knowledge and implementation of unique processes and the collaboration with additional liaisons.
Oversee International ECS Master’s degree program admissions processes.
Guide students through the Health Insurance Compliance process unique to each student depending on student type.
Provide resources to web-based international students equitably.
Oversee multiphased orientation for hybrid, web-based GENEC Master’s degree program.
Plan the logistics and implement hooding to incorporate the virtual involvement of web-based international students into a ceremony with residential students participating in person.
Offer orientation content specific to students that will be 100% online for the total or partial duration of their enrollment, in collaboration with a variety of MUSC departments to demonstrate how the unique needs of these students will be met.
Facilitate international diploma delivery and resources needed for educational verification.
Manage time-sensitive, high-level data and records requirement management.
Work with MUSC Registrar liaisons to maintain accurate student records in the universities official SIS.
Submit unique annual and semester data requirements to the MUSC re Course Activation Data & Student Registration Requests to the MUSC Registrar’s Office each semester taking into consideration the complex nature and impacts to unique student types.
Act as a member of the admissions committee and serve as interviewer for GC, CVP & AFN interview days.
Manage scoring rubric in RedCap for CVP for interview evaluation.
Lead, liaison and train for new Genetic Counseling Match System including additional deadlines and coordination with third party to draw correct students.
Independently prepare official admission notification letters.
Update each program’s admissions liaison in OEM to document status details in the college’s official admissions records.
Collaborate with additional admissions specialists with unique processes, as needed.
Serve as a panelist on virtual information sessions throughout the year to promote academic programs and present on the admissions process.
Manually create and maintain accurate OneDrive cohort groups for email communications and shared file access.
Maintain student engagement cross-training skills to provide continuous support to student enrollment.
Serve as backup for scholarship and student organization management.
Serve as designated liaison for Ourday EEL system for student training.
Work with students and technical support for annual compliance and troubleshoot issues for all in Student Services.
Review annually for current students and during each new program start term.
Serve on Department Faculty Search Committees.
Manage and organize all program events as applicable including but not limited to graduation, hooding, pinning, honor society, dissertation defense presentations, new student orientations, and other ceremonies or special events.
Independently plan events and collaborate with Division Directors to ensure events are well organized and provide a positive experience for students and guests.
Facilitate degree audits on all graduating students to ensure all requirements have been met prior to graduation.
Resolve any errors or conflicts with students’ records to ensure each student can participate in ceremonies and receive diplomas.
Analyze admissions criteria and data from Colleague to determine which applicants are eligible for review and consideration.
Evaluate final spreadsheet and set criteria to determine placement of applicants into tiers for final file review.
Collaborate with the Admissions Chair to ensure all applicants are receiving an equitable review.
Perform routine audits on all completed applicants to verify prerequisite course completion.
Assign faculty to each applicant for file review.
Assist the Admissions Committee.
Advise applicants who have questions regarding their application and work to resolve any conflicts to ensure each application is successfully reviewed.
Prepare, write, edit and establish Division publications, new student information for website, and create and maintain all applicable class D2L Brightspace pages for students.
Draft/edit Division letters, student manuals/handbooks, student calendars and entries in the MUSC Bulletin.