UNIV-Student Recruiter - Graduate Programs, College of Nursing

Medical University of South Carolina • Charleston, SC

9d • $52,100 - $88,600 • Onsite

About The Position

Reporting to the Director of Marketing & Recruitment, the Student Recruiter – Graduate Programs serves as the primary recruitment and enrollment representative for the College of Nursing's online graduate programs, including Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), Post-Graduate Certificate, and Doctor of Philosophy (PhD) programs. The Student Recruiter is responsible for managing prospective students throughout the enrollment funnel, from inquiry through matriculation, providing personalized guidance, timely outreach, and exceptional customer service. This position serves as a primary user of the College's CRM platform, executing communication plans, managing prospective student engagement, tracking recruitment activity, and supporting enrollment conversion strategies. The Student Recruiter works collaboratively with Assistant Deans, Program Directors, Student Services, Admissions, and Marketing to ensure prospective students receive accurate program information, individualized support, and a seamless enrollment experience. Given the College's multiple entry points, plans of study, and fully online delivery model, this role must effectively guide students through complex educational pathways while maintaining a high-touch recruitment approach.

Requirements

• A bachelor's degree and three years experience in student services programs.
• Ability to obtain and maintain a valid drivers license.
• Computer literacy.
• Ability to work odd shift as required.
• Ability to work overtime as required.
• Ability to learn new processes, tools and equipment as required.

Nice To Haves

• 3-5 years of experience in higher education recruitment, enrollment management, admissions, or student services.
• Experience recruiting for online academic programs.
• Experience recruiting for nursing, healthcare, health professions, or other graduate professional programs.
• Knowledge of graduate admissions processes and enrollment funnels.
• Experience utilizing CRM platforms such as Anthology, Slate, Salesforce, HubSpot, or similar systems.
• Familiarity with NursingCAS or other centralized application systems.
• Demonstrated ability to manage multiple academic programs, entry points, and enrollment cycles simultaneously.
• Strong presentation, relationship-building, and customer service skills.

Responsibilities

• Serve as the primary recruitment contact for prospective MSN, DNP, Post-Graduate Certificate, and PhD students.
• Manage prospective students through the full enrollment lifecycle from inquiry to matriculation.
• Conduct individualized recruitment consultations via phone, email, text, and virtual meetings.
• Respond to inquiries promptly and maintain consistent follow-up to advance prospective students through the enrollment funnel.
• Educate prospective students on program offerings, admission requirements, curriculum pathways, online learning formats, and enrollment processes.
• Guide prospective students through application completion and enrollment requirements.
• Maintain detailed records of prospect interactions and recruitment activities within the CRM.
• Participate in virtual and in-person recruitment events, information sessions, webinars, and outreach activities.
• Monitor applicant progress and proactively address barriers that may impact enrollment decisions.
• Serve as a primary user of the College's CRM platform, ensuring accurate documentation of prospective student activity and engagement.
• Execute recruitment communication plans and automated outreach campaigns developed in collaboration with the Director of Marketing & Recruitment.
• Maintain prospect records, communication histories, and enrollment funnel data.
• Monitor engagement metrics and prospect activity to identify opportunities for intervention and follow-up.
• Support continuous improvement of communication workflows and recruitment processes.
• Ensure data integrity and adherence to established CRM standards and practices.
• Assist in audience segmentation and targeted outreach efforts based on program interests and enrollment stage.
• Collaborate with Student Services and Admissions staff to ensure smooth transitions throughout the enrollment process.
• Monitor applicant status and facilitate communication regarding outstanding application requirements.
• Assist in identifying process improvements that enhance the prospective student experience.
• Support enrollment yield initiatives and admitted student engagement efforts.
• Participate in orientation and onboarding activities as assigned.
• Partner closely with Assistant Deans, Program Directors, and faculty leaders to maintain current knowledge of program offerings, admissions requirements, curriculum changes, and enrollment priorities.
• Collaborate with academic leadership to connect prospective students with faculty and program representatives when appropriate.
• Support program-specific recruitment initiatives aligned with enrollment goals.
• Assist in communicating unique program features, outcomes, and career opportunities to prospective students.
• Provide feedback to academic leadership regarding prospective student interests, questions, and enrollment trends.
• Monitor recruitment funnel performance and enrollment activity for assigned programs.
• Assist in preparing reports related to inquiry volume, application activity, conversion rates, and enrollment outcomes.
• Utilize recruitment data to inform outreach priorities and follow-up strategies.
• Identify trends and opportunities to improve recruitment effectiveness.
• Perform other duties as assigned in support of College enrollment and recruitment objectives.

Benefits

• The Medical University of South Carolina is an Equal Opportunity Employer.
• MUSC participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level