Student Services Coordinator

San Bernardino Community College District•San Bernardino, CA

2d•Hybrid

About The Position

Coordinates a variety of student success services, initiatives and programs to fully implement core matriculation services on campus. This is a categorically funded position, and continued employment is based on continued funding. The role involves coordinating new student orientation, assessment, outreach, retention of current and prospective students, and follow-up with students on probation. It also includes assisting students in determining program eligibility, processing applications, and interpreting complex rules and regulations. The position requires maintaining knowledge of regulations, preparing records and reports, and developing support materials. Collaboration with staff and student workers is essential, as is representing the college at events related to student success initiatives.

Requirements

A Bachelor’s degree in Business, Management, Social Sciences or Human Services from an accredited college or university.
Three (3) years of increasingly responsible experience in student services or related field.
An Associate’s degree in Business, Management, Social Sciences or Human Services from an accredited college or university and five (5) years of increasingly responsible experience in student services or related field is qualifying (in the absence of a Bachelor's degree).
Submit to and successfully pass DOJ live scan/fingerprinting.
Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement).
Tuberculosis (TB) risk assessment.

Nice To Haves

3 years of experience independently managing a high-volume workload while meeting all deadlines with minimal supervision.
5 years in a frontline or high-volume service role, with a proven track record.
5 years of experience handling highly regulated data, system entries, or records.
3 years of experience managing strict reporting schedules, with a consistent history of meeting weekly, monthly, or annual deadlines.
3 years of experience in operational roles.

Responsibilities

Coordinates an array of student success services that provide a pathway to degree/certificate completion and retention which includes, but not limited to, coordinating new student orientation, assessment, outreach, coordinates retention of current and prospective students, and follows up with students who are on probation.
Coordinates student success services to prospective, new and continuing students in specialty fields, such as assessment, career and/or educational planning, registration, financial aid and scholarships, Extended Opportunities and Services (EOP&S), foster youth services, veterans, and/or other areas within student services.
Assists students in determining program eligibility and obtaining information required to develop student educational, financial and career plans.
Processes applications and forms according to established procedures; request transcripts, records and other information needed to determine status of applications and forms.
Adhere to the requirements of FERPA as it applies to student records.
Analyzes student data and certify eligibility for program participation as required; interpret, apply and explain complex rules, regulations, requirements and restrictions.
Coordinates student and MIS data collection to assist students with scheduling participation in student success programs.
Facilitates and interprets assessment tests and assessment instruments; analyze alternative courses of action and assists students in developing appropriate plans.
Communicates with academic/career counselors, student service personnel, business leaders, social service agencies, community resources, educational institutions and others to coordinate outreach activities, workshops, and/or exchange information and refer students for further assistance.
Maintains current knowledge of a variety of complex regulations, requirements and policies related to assigned specialty area.
Prepares and maintain records, reports, lists and files related to assigned function.
Develops forms, spreadsheets, databases, handbooks, manuals and other written materials to support student access and support services.
Collaborates with classified staff and student workers in other departments to provide referrals or assistance to students or prospective students with various processes and activities.
Coordinates and/or attends activities and events on or off campus as a representative of the college in relation to its student success initiatives.
Performs other duties related to the primary job duties.